Procedures Coordinator

The City of Saint Paul Department of Safety and Inspections is hiring a Procedures Coordinator to perform advanced-level technical work involving department specific software applications and customer support services for automated information systems.

The DSI Procedures Coordinator must have an advanced ability to train and work with staff throughout the department to maximize the capabilities of department specific technology. Works under the direction of the Business Improvement Supervisor to improve staff efficiencies and performance. Individuals should possess an advanced ability to recognize areas where department specific technology can be improved to enhance customer service. The candidate should have a strong ability to learn new operating systems and integrate department needs. Candidates should possess a strong ability to communicate effectively with diverse stakeholders team members and others outside of the department.

Heres what you can expect to do:

• Assess and analyze technology problems troubleshoot issues coordinate problem resolution and performance improvement plans with City Information Services.
• Design and implement procedural solutions and may design and coordinate software solutions.
• Develop appropriate procedures and processes in support of department-specific software.
• Create and maintain user guides protocols and procedure manuals related to software systems.
• Provide technical support and training identify and make recommendations to management regarding process and procedural improvements.
• Coordinate software development and improvement projects for the department.
• Develop custom reports which measure statistical data related to budget and performance indicators.
• For more information and essential functions see our job description and position profile.

Four (4) years experience providing technical customer support services for department software applications and information systems.

An Associate Degree in Business Administration information services or a related field is preferred and may be substituted for up to two (2) years of the required experience.

1. Submit a City of Saint Paul online application by the closing date.
2. Upload the following required document via the online application system. You will not be able to submit your application without these documents attached. (Zip files and web links will not be accepted. Each uploaded attachment is limited to 10MB.)
   • A resume - please ensure your vacancy related experience is documented

First time applying online Read our How to Apply Online Guide.

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Assessment: Qualifications Rating

GENERAL INFORMATION:

Open Job Posting: This posting is open to anyone who meets the position requirements.

Eligible Lists Created from Open Job Posting:You must receive a score of 75% or higher to pass the assessment and be considered for the position. Non-promotion eligible lists typically are pass/fail and promotion eligible lists are typically ranked. If the open eligible list created contains a veteran one open list will exist. When there are no veterans remaining on the eligible list (i.e. hired withdrawn) from an open list that also contains promotional candidates two lists will be created: one open list and one promotion list. If two lists exist the promotion list must be exhausted before the open list is considered.

Final Selection Process: Those who pass will be placed on an eligible list for approximately six months and all will be notified of their status. A Hiring Manager will consider those applicants eligible for hire. You will be notified if you are invited to participate in the final selection process which may include an interview job simulation work sample submission or other evaluation method.