Director, Underwriting & Customer Service Operations P&C
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
FOCUS provides cloud-based core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience FOCUS is taking the risk out of insurtech for small mid-size and growth-focused insurance organizations.
When you join FOCUS you immediately become one of our most valued components and were committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates.
Duties/Responsibilities:
- Directs and profitably manages all aspects of underwriting and call center operations to meet established standards.
- Develops and maintains positive professional and constructive relationships with carrier partners.
- Leads the underwriting and servicing team members in the execution of our business strategy by developing workflows processes and procedures that align with client and business goals.
- Coaches direct reports through regular feedback to provide effective supervision and handling of team member issues including performance discipline separation and completion ofAnnual performance evaluations in a timely manner.
- Carries out a performance enhancement culture by developing team members for wider roles and responsibilities to foster professional growth and development
- Possesses a clear understanding of multiple carrier underwriting guidelines and maintains an in-depth knowledge of all tools and models used.
- Receives and resolves escalated problems as needed for underwriting and service operations.
- Works with senior leadership and executives to establish unit goals and budgets with full accountability for variance measurement and execution on a monthly quarterly and annual basis.
- Partners with Human Resources to hire train and develop a high-performance service center team.
- Assists the senior management team with the implementation of new program management companies and internal functions.
- Directly supervises more than two (2) employees in the Call Center and underwriting operations. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
- Directs and profitably manages underwriting and call center operations ensuring alignment with carrier underwriting standards service-level agreements and organizational financial objectives.
- Maintains ownership of operational P&L performance including expense management productivity optimization revenue attainment and margin improvement initiatives.
- Provides underwriting leadership across commercial and personal lines by ensuring accurate risk selection disciplined decision-making and adherence to carrier underwriting guidelines and authority levels.
- Develops and enforces underwriting quality control procedures designed to minimize errors reduce rework and improve first-pass accuracy.
- Partners with internal and carrier audit teams to ensure transparency accountability and continuous improvement in underwriting execution.
Education and/or Experience:
- Bachelors degree preferred.
- Ten (10) plus year of experience leading an insurance service operations supporting multiple lines or carriers; or equivalent combination of education and experience.
- Current and activelicenses or the ability to obtain such within time frame established by the company. CPCU AU CIC and/or CPIA designations preferred.
Starting salary:
$135000 plus opportunity for a discretionary bonus.
Why join the FOCUS Team
The FOCUS Difference:
Medical Dental Vision Life Pet; Flexible Spending Account
Competitive Salaries
401K Match
Work-Life Balance: Personal Days PTO Days 12 Paid Holidays Two Paid Days for Volunteer Service Paid Parental Leave
Short and Long-Term Disability
Employee Support Programs Including Mental Health
Tuition Reimbursement
Matching Charitable Gift Program
Lucrative Referral Program
Commuter Benefits
Flexibility: Remote and Hybrid Opportunities Available
This position is not able to be performed in California Colorado New York or Washington.
EEO
Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability veteran status marital status or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability
Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process please contact our HR department at We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.
Required Experience:
Director
About Company
Run complex insurance operations with confidence. FOCUS helps carriers and MGAs improve service, retention, and profitability without added complexity.
