Quality & Provider Sustainability Support Worker

Organisation:Leicestershire County Council

WorkLocation:County Hall Groby Road Glenfield Leicestershire LE3 8RL

Salary:26832 - 28146 Per annum (Pro rata for part time) Pay award pending

WorkingHours:Full Time Mon Thurs 8:30am 5pm Fri 8:30am 4:30pm.

ContractType:Permanent

Closing Date:Sunday 24 May 2026

Interview Date(s):Week commencing 8 June 2026

Are you looking for a rewarding career where you can make a difference

Would you like to join a friendly team where no two days are the same

About the Role

The successful candidate will provide specialist administration support to the Quality and Contracts team. This will involve managing the enquiry line which is the central point for internal staff and external parties to contact the team.

You will be managing a range of queries every day via email and telephone. You will also be supporting the team with information about concerns in providers and safeguarding information.

You will oversee contractual changes and manage information about the quality of contracted providers. The queries are varied and can be very complex so you will need to be confident with dealing with a wide range of information and communicating with different audiences.

You must be able to work with the team to develop processes and support with implementation.

About You

To apply for this post you must be able to tell us in your application how you meet the following criteria:

Support people to resolve complex organisational issues including interpreting and communicating information to different audiences.
Be self-motivated and able to manage your own workload including being able to prioritise meet timescales and work under pressure.
Develop and maintain record-based systems including accurate written records.
Manage sometimes challenging and potentially confrontational situations with professionalism.
Have a willingness to learn and develop new skills including understanding of contractual compliance and setting up new contracts.
Experience of working in an administrative / financial setting including an NVQ Level 2 (or equivalent qualification in administration / secretarial roles).
Able to use Microsoft Office and other IT systems to a high standard.

In addition we also expect you to shareour commitment to our valuesand to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a are aDisability Confident Employer.

Interested in Flexible Working

We are open to discussions about flexible working which may include part time working job sharing term-time working flexible start and finish times and hybrid working depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below.

For more information or an informal discussion please contact:

Natalie Smith Senior Quality Manager

Telephone: 0

Email:

How to Apply

At Leicestershire County Council were looking for top talent from all walks of life. Whoever you are wherever youre from and whatever your background - we care about what you bring to our organisation not just whats on your CV. Thats why weve designed a recruitment process thats fair accessible and focused on potential. And with benefits that support people at every age and stage of life we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire wed love to hear from you. Click the apply button to submit your application ensuring that you upload a supporting statement that explains how you meet the criteria listed in the About You section above. Without this information we wont be able to assess your suitability for the role and your application will be rejected. For tips on how to write your statement see theHow to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.