IT Coordinator
Share
Job Location:
Memphis, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
This position is based in Memphis TN.
POSITION SUMMARY
The Information Technology (IT) Coordinator is responsible for the technical support of Med Communications (MC) services at all levels.
The Information Technology (IT) Coordinator is responsible for the technical support of Med Communications (MC) services at all levels.
ESSENTIAL FUNCTIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactory. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
IT Operations
Monitor IT support tickets daily.
Coordinate handling of escalated technical issues with IT vendor.
Assist employees with technical issues.
Assist with programming monitoring and maintaining phone system.
Coordinate and execute installation of software and hardware.
Coordinate and set up IT equipment and software for new hires.
Provide IT help for new hires on IT equipment and software.
Assist with testing from IT Vendors
Serve as Database Administrator for MC hosted IRMS and other software.
Maintain MC dashboard.
Coordinate with Senior IT Operations Manager regarding new technical enhancements or needs.
Serve as backup for MC hosted software.
Assist with reporting needs of database and phone system.
Provide support to Senior IT Operations Manager.
Serve as an after-hours contact for emergency technical situations.
Maintain training materials for IT hardware equipment and software phone software and Microsoft 365.
To perform this job successfully an individual must be able to perform each essential duty satisfactory. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
IT Operations
Monitor IT support tickets daily.
Coordinate handling of escalated technical issues with IT vendor.
Assist employees with technical issues.
Assist with programming monitoring and maintaining phone system.
Coordinate and execute installation of software and hardware.
Coordinate and set up IT equipment and software for new hires.
Provide IT help for new hires on IT equipment and software.
Assist with testing from IT Vendors
Serve as Database Administrator for MC hosted IRMS and other software.
Maintain MC dashboard.
Coordinate with Senior IT Operations Manager regarding new technical enhancements or needs.
Serve as backup for MC hosted software.
Assist with reporting needs of database and phone system.
Provide support to Senior IT Operations Manager.
Serve as an after-hours contact for emergency technical situations.
Maintain training materials for IT hardware equipment and software phone software and Microsoft 365.
POSITION QUALIFICATIONS
Proficiency in the field of analyzing IT needs and developing suitable solutions.
Competent at finding technical errors and efficiently fixing them.
Ability to simplify complex technical data into simpler terms and explain it articulately.
Effective data management skills that help prepare reports and maintain records.
Knowledge of Microsoft office applications operating systems and languages.
Technical knowledge in the fields of computer science and technologies used in a call center and pharmaceutical environment.
Above average attention to detail teamwork and initiative.
Ability to interact with other departments within the company and be proficient in e-mail and verbal communication.
Quickly able to learn new software.
Competency Statements
Self-Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
Organized - Possesses the trait of being well organized or following a systematic method of performing a task.
Accuracy - Ability to perform work accurately and thoroughly.
Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
Tactful - Ability to show consideration for and maintain good relations with others.
Responsible - Ability to be held accountable or answerable for ones conduct.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Active Listening - Ability to actively attend to convey and understand the comments and questions of others.
Customer Oriented - Ability to take care of the clients needs while following company procedures.
Communication Written - Ability to communicate in writing clearly and concisely.
Communication Oral - Ability to communicate effectively with others using the spoken word.
Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
Effective data management skills that help prepare reports and maintain records.
Knowledge of Microsoft office applications operating systems and languages.
Technical knowledge in the fields of computer science and technologies used in a call center and pharmaceutical environment.
Above average attention to detail teamwork and initiative.
Ability to interact with other departments within the company and be proficient in e-mail and verbal communication.
Quickly able to learn new software.
Competency Statements
Self-Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
Organized - Possesses the trait of being well organized or following a systematic method of performing a task.
Accuracy - Ability to perform work accurately and thoroughly.
Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
Tactful - Ability to show consideration for and maintain good relations with others.
Responsible - Ability to be held accountable or answerable for ones conduct.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Active Listening - Ability to actively attend to convey and understand the comments and questions of others.
Customer Oriented - Ability to take care of the clients needs while following company procedures.
Communication Written - Ability to communicate in writing clearly and concisely.
Communication Oral - Ability to communicate effectively with others using the spoken word.
Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
SKILLS AND ABILITIES
Education: Associates or Bachelors degree in Information Technology Computer Science or related field of study or equivalent work experience.
Experience: 3 years previous experience preferred.
Computer Skills: Prefer proficiency with Microsoft 365 apps database software IT hardware and software.
Required Experience:
IC
About Company
Med Communications is dedicated to delivering high-quality medical affairs, pharmacovigilance, and commercial solutions to pharmaceutical, biotechnology, and medical device companies. We strive to build positive client relationships and providing employees with a meaningful profession ... View more
