Director, Patient Services & Field Reimbursement

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Welcome to an inspired career.

At Halozyme we are reinventing the patient experience and building the future of drug delivery. We are passionate about the important work we do and constantly strive to do more. We embrace transformation and work hard to innovate for the future. We do this together as One Team we rise by lifting others up and believe in the power of working together for the collective win. Thats why we need youto help us make a significant impact by taking on increasingly complex challenges leaping beyond the status quo advancing our mission and making our One Team culture thrive.

Join us as a Director Patient Services & Field Reimbursement and youll be part of a culture that welcomes diversity thinks differently to solve problems works collaboratively as one team and delivers meaningful innovations that impact peoples lives.

How you will make an impact

The Director Patient Services & Field Reimbursement Strategy leads the design optimization and execution of the companys patient access ecosystem across co-pay programs patient services (hub) field reimbursement and pharmacy coordination within the US market.

This role serves as the strategic and operational owner of the end-to-end patient journey from prescription through therapy initiation and persistence. The Director Patient Services & Field Reimbursement Strategy will build and lead a Field Reimbursement Manager (FRM) organization oversee third-party patient services vendors and establish business rules that ensure a consistent efficient and patient-centric access experience.

In this role youll have the opportunity to:

• Improve the patient access journey from prescription through first fill persistent refill and recapture by strengthening coordination across specialty pharmacies patient services and field reimbursement

• Identify and eliminate friction in prior authorization therapy initiation and refill continuity to reduce abandonment and improve long-term adherence

• Establish clear ownership and operating boundaries with Sales enabling a focused model where demand generation and access execution are tightly aligned but operationally distinct

• Design and operationalize consistent patient access pathways and business rules across channels to ensure a reliable high-quality experience for patients and providers

• Build and scale a Field Reimbursement Manager (FRM) model that enhances provider engagement accelerates access resolution and directly contributes to achieving commercial goals in prior authorization effectiveness first fill and therapy continuation

• Optimize patient services and co-pay programs as performance levers to drive measurable improvements aligned to commercial goals in first fill persistency and overall access efficiency while balancing cost quality and outcomes

• Lead the strategic design execution performance and continuous improvement of patient services programs including co-pay assistance and hub services

• Establish and refine business rules governing patient flow access pathways and program utilization

• Ensure a consistent patient-centric experience across retail specialty pharmacy and cash-pay channels

• Identify gaps in access affordability and patient experience and implement scalable solutions

• Elevate performance around first fill copay utilization and persistency

• Optimize copay business rules patient/clinician awareness and investment to achieve high-end performance with frictionless user experience

• Own end-to-end management of third-party patient services vendors

• Develop negotiate and optimize service level agreements (SLAs) to ensure performance quality and cost-effectiveness

• Monitor and evaluate vendor performance using both quantitative metrics and real-world outcomes

• Lead vendor rescoping selection and transitions as needed ensuring minimal disruption to patients and providers

• Build lead and evolve a Field Reimbursement Manager (FRM) organization in line with defined KPIs and program objectives

• Define operating model roles and performance expectations for FRMs

• Ensure effective resolution of reimbursement coverage and access barriers

• Drive coordination between FRMs field sales and patient services to support therapy initiation and continuation

• Partner with Sales to clearly delineate responsibilities between demand generation and patient access execution

• Collaborate with Trade & Distribution and pharmacy partners to optimize patient routing and product access

• Align with Marketing Medical Finance and Compliance to ensure coordinated execution of access strategies

• Support product launches by ensuring access readiness and effective patient support infrastructure

• Identify patients at risk of therapy abandonment and implement targeted interventions

• Improve conversion from prescription to fill and enhance long-term persistence in line with brand strategy and commercial goals

• Ensure patients are directed to the most appropriate and affordable access pathways

• Optimize co-pay and patient services program spend and identify efficiencies to align with business objectives

• Identify opportunities for cost efficiency through vendor optimization and program redesign

• Establish KPIs and governance processes to monitor program performance and outcomes

• Ensure all patient services and reimbursement activities comply with applicable laws regulations and company policies

• Partner with Legal and Compliance to maintain appropriate program structures

To succeed in this role youll need:

• Bachelors degree required; advanced degree (MBA or equivalent) preferred with a minimum of 1215 years of experience in pharmaceutical/biotechnology market access patient services reimbursement or related functions (An equivalent combination of experience and education may be considered)

• Significant experience leading patient services programs including co-pay and hub models

• Proven experience managing third-party vendors and complex service level agreements

• Experience building and leading field-based reimbursement or access teams preferred

• Demonstrated ability to develop and implement strategic initiatives that improve patient access and business outcomes

• Strong business sense with experience managing budgets and optimizing program spend

• Ability to lead cross-functional teams and influence without authority

• Strong analytical problem-solving and decision-making capabilities

• Excellent communication and leadership skills

In return we offer you:

• Full and comprehensive benefit program including an Employee Stock Purchase Program and 401(k) matching.

• Opportunities to grow in a culture that prioritizes learning development and progression through in-house programs and tuition reimbursement.

• A collaborative innovative team that works as one to amplify your impacton your career the work you do and patients lives.

The most likely base pay range for this position is $180K - $252K per year. Several factors such as experience tenure skills and particular business needs will determine an individuals exact level of compensation. Base salary is only one element of employee compensation at Halozyme. Total compensation could include bonuses sales incentives and equity awards.

Halozyme Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.

Accessibility and Reasonable Accommodations:

Halozyme is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or accommodation due to a disability contact Human Resources at .

To view all our open positions please visit our career page. Additionally our benefit offerings can be found here.