Sr. Deskside Technician

Stefanini Group

Job Location:

Wendell, ID - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

Who we are

Stefanini is a full service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25000 employees across 77 offices in 40 countries across the Americas Europe Africa Australia and Asia.

What will you do

Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 7/10 operating systems
Support mobile devices printers scanners wireless VPN etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs spare parts and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the clients ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup restoration and migration of user data
Smart Hands support with networking server and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

What do you need to succeed

Experience supporting Mac OS Windows OS Microsoft Office Smart Phones AV Conferencing Systems Printers and PC hardware
Able to uphold a positive attitude at all times even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk bend stand for long hours and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience ideally in a corporate environment
Proven ability to handle challenging rapid-response user support
Proven ability to balance prioritize and organize multiple tasks

Desired Characteristics

A Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma

What youll get

Work with brilliant minds often within a global capacity;
Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainingas well.

Why were different

Brazilian and privately owned company;
Agility flexibility and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

Heres one of our own talking about the culture space and growth opportunities: Description

Stage provision and deploy IT machines using defined procedures
Adhere to client shipping policies and procedures
Configure troubleshoot and deploy mobile devices & other audio / visual equipment
Follow appropriate KB articles
Manage workload via ticketing software
Prioritize and complete work in a group and independently with minimal supervision
Communicate technical information to non-technical audiences
Inventory management of IT assets
Diagnose and troubleshoot hardware and software issues on desktops laptops and peripheral devices to identify root cause.
Repair and replace faulty components such as motherboards hard drives memory modules power supplies and peripherals.
Install configure and upgrade operating systems drivers and software applications.
Conduct preventive maintenance tasks to optimize computer performance and minimize downtime.
Ensure compliance with company policies and industry standards while handling sensitive customer data.
Keep detailed records of repairs parts used and services performed in the ticketing or inventory management system.
Provide accurate estimates for repair costs and timelines to customers or internal stakeholders.
Collaborate with other technicians and team members to share knowledge troubleshoot complex issues and identify process improvements.
Stay up to date with the latest technology trends such as AI and industry advancements to provide effective solutions and recommendations.
Maintain a clean and organized work area following safety protocols and best practices.
Provide training for team members in individual and group settings.

#LI-ONSITE

#LI-KG1

Required Experience:

Senior IC

Job DescriptionWho we areStefanini is a full service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing t...

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About Company

Stefanini Group

Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more

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