Business Analyst II, Refunds CX, WW Refunds Experience

In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon we are dedicated to making zero happen zero cost of returns zero waste and zero defects to benefit our customers company and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet not simply focusing on the bottom line.

WW R&R includes business product operations data and software engineering teams who together manage the lifecycle of returned and damaged WW R&R you will partner across these teams to help customers get the most value out of Amazons products; improve the customer returns experience; and reduce defects waste and cost in reverse logistics processes. You will be a leader a builder and an owner collaborating cross-functionally with technical operations and business teams to design scalable and automated solutions to customer problems.

The candidate will focus on raising the bar on Refunds CX through their deep-dive skills and customer insight generation capabilities.

Amazon is Earths most customer-centric company and in WW R&R the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce.

Key job responsibilities
Own the design development and maintenance of scalable solutions for ongoing metrics reports analyses dashboards etc. to support analytical and business needs.
Work with team leadership to understand the customer needs and concerns as well as define solutions.
Translate basic business problem statements into analysis requirements. Work with internal customers to define best output based on expressed stakeholder needs.
Use analytical and statistical rigor to solve complex problems and drive business decisions.
Develop queries and visualizations for ad-hoc requests and projects as well as ongoing reporting.
Design and drive experiments A/B testing outlier deep dives and form actionable recommendations. Manage the implementation of those recommendations.
Write queries and output efficiently and have in-depth knowledge of the data available in area of expertise. Pull the data needed with standard query syntax; periodically identify more advanced methods of query optimization. Convert data to make it analysis-ready.
Recognize and adopt best practices in reporting and analysis: data integrity test design analysis validation and documentation.
Monitor and troubleshoot operational or data issues in the data pipelines
Review and audit existing ETL jobs and SQL queries.

- 3 years of tax finance or a related analytical field experience
- 5 years of Excel (including VBA pivot tables array functions power pivots etc.) and data visualization tools such as Tableau experience
- 3 years of business or financial analysis experience
- Bachelors degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with Excel
- Experience with SQL
- Experience making business recommendations and influencing stakeholders

- Experience in customer segmentation customer behavior analysis conjoint/trade-off modeling
- Experience partnering with executive-level leaders to identifying and solving business issues

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 82700.00 - 130100.00 USD annually