Quality Assurance Generalist

PURPOSE OF THE JOB

To maintain the SACAA Quality Management System (QMS) and periodically audit the conformance of the SACAA business units to the QMS to ensure that they are meeting the defined QMS standards.

MAINTAIN THE SACAA QUALITY MANAGEMENT SYSTEM (QMS)

• Develop and maintain QMS documents: typing layout format pagination database compilation editing review (amendments) and maintenance revision control and status draw complex diagrams attachments scanning and converting documents.
• Develop implement and validate quality standards processes and procedures within the SACAA in accordance with the SACAA QMS based on ISO 9001.
• Provide SACAA QMS training (induction and refresher) to all staff to increase awareness and understanding.
• Ensure that all company processes and procedures include process controls based on segregation rules and requirements.
• Assist staff with any queries in respect of the QMS.
• Regularly update the BarnOwl system with the latest audit information.

MONITOR COMPLIANCE WITH QUALITY STANDARDS

• To audit the business units conformance for conformance with SACAA QMS by:
• Auditing that all standards processes and procedures have been documented and the adherence of all SACAA staff a to the requirements standards processes and procedures.
• Ensuring that any corrective and follow up actions address findings in full.
• Collecting data on corrective and preventive action and analyse trends to improve QMS.
• Tracking and following up on outstanding corrective actions to verify closure based on objective evidence.
• Submitting statistical activity reports to the Manager:QA

PROMOTE CONTINOUS IMPROVEMENT

• Develop implement and maintain a continuous improvement mechanism which is in line with the international standard.
• Promote the quality management system and continuous improvement through training workshops and mentoring.

DEVELOPMENT OF QMS TEMPLATES

• Develop organisational templates for: policy procedures work instructions (including TGM and MOPs) forms and checklists and other pertinent documents.
• Enhance QMS documents: typesetting incorporate external (national/international) and internal formatting requirements consult and disseminate information into new/amended requirements and control external and internal formatting requirements.

RISK IDENTIFICATION

• Ensure relevant risks are identified at an operational level utilising appropriate tools and techniques taking cognisance of changes in the risk environment.
• Report on identified risks and inform the EWRM function accordingly.
• Assist Risk Specialists to develop mitigation plan to address identified risks.

DESIGN AND REDESIGN OF PROCESSES (BPR)

• Design and Redesign of Processes (BPR) within the SACAA to improve SACAA business process efficacy (efficiency and effectiveness).
• Ensure optimum internal and external processes resulting in customer service excellence both within the organisation and to our external clients.

Minimum Qualification:

• National Diploma in Quality Management or a relevant equivalent qualification.

Added Advantage:

• A Degree in Quality Management or a relevant equivalent qualification.

Experience:

• 3 years Quality Management or Quality Assurance and/or Business Process Redesign
• 1 year Risk Management or Aviation experience would be an added advantage

Closing Date: 22 May 2026

All SACAA appointments are subject to S98 of the Civil Aviation Act 13 of 2009 and all successful candidates will be subjected to security vetting. Employment Equity candidates will be prioritised in line with Employment Equity Plan. If you have not heard from the SACAA 90 days after the closing date consider your application unsuccessful.