Manufacturing Test Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:
The Technical Support Analyst plays a critical role in ensuring that end-users receive timely and effective technical support. This position involves diagnosing and resolving complex technical issues providing guidance to users on the use of software and hardware and developing and implementing support procedures. The Technical Support Analyst collaborates with cross functional teams to address technical problems perform root cause analysis and implement corrective actions. Additionally this role involves training and mentoring junior support staff.

Responsibilities:

Technical Troubleshooting
Respond to and resolve technical issues reported by customers
Diagnose and troubleshoot hardware and software problems
Provide step-by-step instructions to customers for issue resolution
Escalate complex issues to appropriate teams or specialists

Customer Support
Provide professional and courteous customer service
Guide customers through product features and functionality
Address customer inquiries and concerns in a timely manner
Maintain a positive and helpful attitude while assisting customers

System Maintenance
Monitor and maintain system performance and availability
Conduct routine system updates and security checks
Troubleshoot and resolve system errors or malfunctions
Ensure data backups are performed regularly and accurately

Documentation and Training
Create and update technical documentation for products and processes
Conduct training sessions for customers on product usage and troubleshooting
Provide feedback and suggestions for improving product usability and functionality
Keep up-to-date with industry trends and advancements in technology

Team Collaboration
Communicate effectively with team members and other departments
Participate in team meetings to discuss product updates and customer feedback
Collaborate with other technical support analysts to resolve complex issues
Share knowledge and expertise with team members to improve overall support efficiency.

High Impact Behaviors:
Continuous Professional Development: Professionals should be committed to lifelong learning seeking out opportunities for self-improvement and staying abreast of industry trends and best practices.
Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others contribute to team goals and understand that diverse perspectives can lead to better solutions.
Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications:
A bachelors degree in International Business Supply Chain Management or a related field with at least 2 years experience or equivalent work experience that provides exposure to fundamental theories principles and concepts.
Strong analytical skills and proficiency in data analysis tools (e.g. Excel SQL).
In-depth understanding of inventory management principles and practices.
Experience with inventory management software and systems.
Ability to develop and implement inventory optimization strategies.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.