Housing Coordinator

Breakthrough

Job Location:

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Housing Coordinator
Reports to: Director of Housing
FLSA Code: Full-time Exempt
Hours: 40-hour workweek; weekends and evening hours as needed
Program Area: Family Housing
Location: The Residences 3340 W. Carroll Ave Chicago IL 60624

POSITION SUMMARY
The Housing Coordinator is responsible for the oversight of day-to-day operations property management functions and community standards of The Residences a 14-unit family housing program. This role ensures that the building operates with structure consistency and excellence supporting families as lease-holders within a trauma-responsive community-centered environment. This position also supervises Program Assistants and plays a key role in maintaining a radically hospitable well-functioning residential community aligned with Breakthroughs mission and values.

ESSENTIAL RESPONSIBILITIES/FUNCTIONS
Property Management & Lease Administration

Execute lease agreements and program-related housing documents with residents.
Ensure all lease addendums including program participation requirements are clearly communicated and upheld.
In coordination with the Family Housing Case Manager maintain complete and accurate tenant files including leases quarterly income verifications and required documentation.
Oversee lease renewals notices and compliance with applicable housing regulations.

Rent Collection & Financial Accountability

Collect monthly rent and maintain accurate payment records
Monitor rent compliance and proactively address late or missed payments in collaboration with the Family Housing Case Manager
Support families in understanding rent obligations and connect them to coaching support when financial challenges arise
Prepare rent reports and communicate financial status to the Housing Director

Building Operations & Facilities Coordination

Serve as the primary liaison to the Facilities Manager Coordinator for all maintenance repairs and building needs
Supervise schedule and support Program Assistants providing 24-hour building coverage
Provide coaching performance feedback and accountability for team members
Ensure timely response to maintenance requests and track completion
Oversee unit inspections safety checks and overall building condition
Maintain systems for work orders inventory and vendor coordination
Ensure the building remains safe clean and fully operational at all times

Community Standards & Resident Accountability

Uphold community expectations lease terms and shared living standards with consistency and fairness
Address lease violations complaints grievances and community concerns using a trauma-responsive and solutions-oriented approach
Document incidents and support the Housing Director in formal actions when necessary

Resident Experience & Building Coordination

Assign mailboxes and manage building logistics for new move-ins
Support the onboarding of new residents in partnership with the Family Housing Case Manager
Oversee shared spaces scheduling systems and general building use (laundry community rooms etc.)
Help maintain a welcoming organized and respectful environment for all residents
Ensure consistent front-line presence responsiveness and adherence to expectations

Cross-Team Collaboration

Partner closely with the Family Housing Case Manager to align on family progress challenges and support needs
Maintain clear boundaries between coaching (Case Manager role) and compliance (Operations role) while working in coordination

Documentation & Reporting

Maintain accurate records related to leases rent incidents grievances and building operations
Enter and track relevant data in organizational systems (Salesforce)
Prepare regular reports on occupancy rent collection maintenance and compliance

Perform other duties as assigned

CORE COMPETENCIES

Property and operations management
Accountability with empathy (trauma-responsive approach)
Conflict resolution and problem-solving
Team leadership and supervision
Organization and system management
Clear and consistent communication

Demonstrated Values
Independently follows agency policy and procedures

Follows through with commitments including meeting established timelines
Identifies and resolves difficult issues
Project a professional image to all internal and external customers ensuring proper grooming dress code and hygiene
Promote customer care through all actions and behaviors
Works effectively with diverse staff communities and population served
Maintain a high degree of sensitivity tact and diplomacy during stressful situations.
A passion for the mission of Breakthrough

QUALIFICATIONS

Bachelors degree in Business Administration Property Management Human Services or related field
Three plus (3) years of experience in property management housing operations or residential program management
Experience managing leases rent collection and tenant relations
Demonstrated experience supervising staff
Strong organizational and administrative skills
Ability to manage multiple priorities and respond to urgent situations
Experience working with diverse populations including families experiencing housing instability
Experience with Microsoft Office as well as the willingness to become proficient in other software packages and programs
Excellent oral and written communication negotiation and consensus-building skills.
Flexibility and team oriented
Maintain a high degree of sensitivity tact and diplomacy during stressful situations.
Prepare accurate reports

Knowledge Skills & Abilities
Knowledge of program outcomes and deliverables
Ability to maintain confidentiality
Ability to relate well to and coordinate with the people being served solve problems communicate effectively gather and analyze data and make concise accurate reports and recommendations
Must have the ability to use initiative discretion and independent judgment in making decisions
Must be able to develop and manage a team to achieve stated goals
Must be able to develop and sustain relationships with external stakeholders
Ability to demonstrate strong interpersonal skills professionalism and problem-solving ability.
Ability to display a warm supportive attitude toward all people
Ability to demonstrate initiative and follow through and be comfortable working in a changing environment
Demonstrates willingness to consistently improve work performance through their relationship and guidance.

SUPERVISION

Supervises Program Assistants
Direction received from the Director of Housing

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Work Environment
While performing the duties of this job the employee will work in a multi-purpose facility and/or outdoors and thus will be exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate but can be high depending on the activities in the facility.

Physical Demands
While performing the duties of this job the employee is frequently required to walk and/or sit; use hands and fingers to feel objects tools or controls reach with hands and arms; balance; stoop; regularly talk or hear. The employee must be able to bend stoop pull lift as well as have overhead extension of arms. Must be able to stand for long periods of time; be able to lift carry or move at least 50 pounds. Must adhere to proper handling and lifting techniques. Specific vision abilities required by the job include close vision distance vision peripheral vision depth perception and the ability to adjust focus.

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions

Safety Requirements
Prior to the first day of work must complete a criminal background and sex offender clearance.

Equipment Used
The employee will generally use general office equipment including but not limited to telephone computer calculator copier overhead projector paper shredder paper cutter and filing systems.

BENEFITS
Medical -We offer group medical benefits through UnitedHealthcare to full-time employees. You have the option of choosing between a PPO or HMO plans. Depending on the plan you choose there may be no cost for an employee single coverage. There is a cost per pay period for coverage for family (i.e. employee plus spouse; employee plus child(ren) or employee plus spouse and child(ren).

Dental-We offer group dental benefits through UnitedHealthcare to full-time employees. You have the option of choosing between a PPO or HMO. This is an employee paid benefit.

Vision - We offer group vision benefits through UnitedHealthcare to full-time employees. This is an employee paid benefit.

Life-Through UnitedHealthcare we offer full-time employees term life insurance to the employees family in case of death. The cost of this benefit is paid fully by the organization.

Short and long-term disability-If you become disabled UnitedHealthcare provides both short-term and long-term disability insurance to full-time employees. The cost of this benefit is paid fully by the organization.

401 (k) Plan-We offer a 401(k) plan which is a tax-deferred annuity to assist full-time employees in planning for retirement. We match 50% of your contribution up to a total of 3% of your base salary.

Section 125 Plan (FSA)-Through TASC we allow full-time employees to make contributions toward premiums for medical insurance out-of-pocket medical expenses dependent care expenses and/or transit and parking on a before tax rather than an after tax basis.

Vacation Days-Full-time employees in this position are eligible to accrue vacation days at a rate of 6.67 13.33 days per month based on tenure with the organization.

Personal Days-Full-time employees in this position are eligible for up to 3 personal days annually pro-rated in year one.

Sick Days-Full-time employees in this position are eligible for up to 10 sick days annually pro-rated in year one.

COMPENSATION
The actualsalarywithin the range is determined by many factors including but not limited to skills experience education and internal equity.
$55000 - $60000/annually

Breakthrough is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race color sex national origin age disability marital status veteran status political affiliation sexual orientation or any other non-merit factors. If a reasonable accommodation is needed for any part of the application and hiring process please contact us via the telephone number listed above. The decision to grant reasonable accommodation will be on a case-by-case basis.

Required Experience:

Job Title: Housing CoordinatorReports to: Director of HousingFLSA Code: Full-time ExemptHours: 40-hour workweek; weekends and evening hours as neededProgram Area: Family HousingLocation: The Residences 3340 W. Carroll Ave Chicago IL 60624POSITION SUMMARYThe Housing Coordinator is responsible for the...

Execute lease agreements and program-related housing documents with residents.
Ensure all lease addendums including program participation requirements are clearly communicated and upheld.
In coordination with the Family Housing Case Manager maintain complete and accurate tenant files including leases quarterly income verifications and required documentation.
Oversee lease renewals notices and compliance with applicable housing regulations.