K12 Systems Support Specialist & Technology Purchaser

State Of Wyoming

Job Location:

Cheyenne, WY - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

Join the WDE Team as the Wyoming Department of Education Systems Support Specialist & Technology Purchaser!

The Wyoming Department of Education (WDE) is hiring a specialist position to manage essential technology. This role requires an adaptable technical problem-solver who can successfully integrate technological innovation with a thoughtful human-centered approach to support staff who ultimately support Wyomings educators and students.

They Wyoming Department of Education is looking for anindependent technician with superior customer service at your core. Whether you are rebuilding a laptop deploying system upgrades or troubleshooting remotely you balance technical expertise with the ability to communicate complex solutions clearly. You are proactive innovative patient and you take pride in optimizing the tools that empower Wyomings educational leaders.

You will be essential to maintaining our cutting-edge workforce.

You wont just fix computersyoull ensure our agencys mission remains uninterrupted. You research and recommend the best fit technology for the agency and then work to procure and support it. You will resolve tickets monitor workflow and provide solutions in a timely manner to meet customer expectations and satisfaction.

Innovate. Support. Empower.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

Comprehensive health dental and vision insurance
Paid vacation sick leave FMLA and holidays
Retirement - Pension and 457B plans that help you build a secure future
Meaningful work that makes a difference for Wyoming communities
and MUCH MORE!Click here for detailed information or you can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary Explore our Total Compensation Calculator:

Human Resource Contact: Jen Shirley/ /

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.

Provide Tier 1/Tier 2 support for WDE computing and telecom devices hardware software applications and K12-centric platforms
Install configure administer maintain update and upgrade hardware OS software and cloud services
Support specialized educational equipment integration
Administer the helpdesk system
Escalate unresolved issues
Manages the technology procurement lifecycle including research evaluation and acquisition of hardware and software
Ensures compliance with OCIO regulations while prioritizing quality vendor support and cost-effectiveness
Prepares and processes purchasing documentation including orders requisitions (RX) and payment vouchers
Coordinates distribution of equipment and assigns fixed asset tags in accordance with state requirements
Maintains accurate inventory records and tracks software licenses to ensure compliance and availability
Oversees complex technology initiatives and contributes to the development of the agencys long-term technology roadmap
Leads and manages projects including system migrations replacements and upgrades
Researches evaluates and recommends current and emerging technology solutions
Collaborates with internal and external stakeholders to gather requirements and ensure alignment with business needs
Develops detailed system specifications and documentation
Coordinates planning testing and implementation of technology solutions
Maintains and updates the Technology Replacement Plan (TRP) to support lifecycle management and strategic planning
Provide technology instruction to both new and current WDE staff
Assists in managing technology assets and inventory across the agency
Maintains accurate inventory records for all hardware software and mobile devices
Processes and submits work orders for telecommunication services
Generates and reviews inventory and asset management reports
Configures deploys and registers mobile devices; ensures inventory records are current
Prepares and deploys staff workstations to ensure readiness for use
Coordinates surplus of obsolete or malfunctioning equipment including secure data wiping in compliance with policy
Other duties as assigned

Qualifications

PREFERENCES:

Preference may be given to candidates with experience providing Tier 1/Tier 2 technical support for computer and mobile devices including troubleshooting and repair. Knowledge of current hardware and software technologies and their practical applications and familiarity with State of Wyoming procurement processes OCIO/ETS regulations and technology purchasing or ticketing systems.

KNOWLEDGE:

Knowledge of current hardware and software technologies and their appropriate applications.
Knowledge of computer and mobile device support troubleshooting and repair.
Knowledge of principles and practices for installation maintenance and troubleshooting of information systems.
Knowledge of technology purchasing and ticketing systems.
Knowledge of State of Wyoming procurement regulations and Enterprise Technology Systems (ETS) policies and procedures.
Knowledge of project management principles and practices.
Knowledge of business analysis techniques including cost/benefit evaluation.
Knowledge of effective communication practices both oral and written.
Knowledge of computer systems software concepts and standard office equipment.
Knowledge of documentation reporting and research methods for evaluating technology solutions and supporting decision-making.

MINIMUM QUALIFICATIONS:

Education:

Bachelors Degree (typically in Computer Technology)

Experience:

0-3 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist III

Education & ExperienceSubstitution:

4-6years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist III

Certificates Licenses Registrations:

None

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

Typically the employee may sit comfortably to perform the work; however there may be some walking standing bending carrying light items driving an automobile etc.

NOTES:

FLSA: Non-Exempt
This position is not eligible for telework
Successful applicants must reside in Wyoming or maintain a primary residence within a 100-mile radius of Cheyenne for the duration of their employment with the Wyoming Department of Education.
Applicants may be asked to provide transcripts of any relevant coursework at the time of the interview or hire.
Successful candidates must pass a fingerprinting background and reference check.

Supplemental Information

Click here to view the State of Wyoming Total Compensation Calculator.

Click here to view the State of Wyoming Classification and Pay Structure.

URL: State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change please refer to the A & I HRD Website to ensure that you have the most recent version.

Required Experience:

Description and FunctionsOpen Until FilledGENERAL DESCRIPTION: Join the WDE Team as the Wyoming Department of Education Systems Support Specialist & Technology Purchaser!The Wyoming Department of Education (WDE) is hiring a specialist position to manage essential technology. This role requires an ad...