Technical Account Manager, DRAM Business Enablement

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What Youll Do

Samsung Device Solutions America is seeking an Technical Account Manager DRAM Business Enablement. Be motivated self-starter to manage the customer selection of Samsung for DRAM-based memory solutions being used in a breadth of applications. You will be focused on successful engineering engagement to drive the lead supplier position for design-in and qualification from technical program management to customer relationship management to engineering debugging in a collaborative environment. You will interact multiple internal stakeholders to maintain alignment with customer objectives and foster deeper engagement and relationships.

Having held a related engineering role in the past as an Application Engineer is a plus. Having been a customer with deep technical interactions with a supplier is a plus. Being in a role related to chipset bring up and debugging technical problem solving system architecture memory interface design and development or platform validation is a plus.

• Experience in supporting Datacenter PC & consumer DRAM products to customers and enabling variable DRAM products: DDR based memory DIMMs discrete LPDDR and DDR DRAM component and HBM (High Bandwidth Memory).
• Understand customer requirements for DRAM product design-in and working with Samsung HQ in Korea to provide solutions and suggestions.
• Support self-qualification activity and understand DRAM SI/PI and timing analysis measurements.
• Controlling and following up on PCN (Product Change Notice) and organizing QTR (Quarterly Technical Review) and presenting roadmaps and market outlooks.
• Develop subject matter expertise needed to provide first-line technical or operational issue resolution as needed to drive to closure.
• Synchronize with Samsung business teams to assure that the Samsung Technical strategy is fully aligned with our business strategy
• Manage critical relationships with key customer decision makers
• Demonstrate leadership through influencing relationship building customer focus efficiency excellent communication skills and self-development
• Organize technical communication with customers in order to do problem solving in place and help to set up verification procedure and condition for the issue duplication and improvement
• Communicate at various management levels

Location: Daily onsite presence at our San Jose CA office / U.S. headquarters in alignment with our Flexible Work policy.

Job ID: 42928

What You Bring

• Bachelors in Electrical Computer Science or related Physical Science with 5 years of experience or Masters in Electrical Computer Science or related Physical Science with 1 years of Industry Experience or PhD in Electrical Computer Science or related Physical Science with 0 years of Industry Experience Preferred.
• Familiar with DRAM memory design Architecture or system architecture
• Background in Signal Integrity/Power Integrity (SI/PI) and timing measurements.
• Understanding of semiconductor manufacturing fab processes and advanced package technology
• Familiar with system level operation including RAS Memory Controller and memory PHY.
• Solid experience with supporting DRAM memory products.
• Prior experience in semiconductor technology or memory field with customer facing responsibilities
• Prior experience as an Applications Development Design or Validation Engineer or a related technical role
• Customer support experience for DRAM products
• An avid learner you approach challenges with curiosity and resilience seeking data to help build understanding.
• Leadership skills for driving customer enablement strategies and debug activities.
• Strong verbal and written communication skill. Fluency in Korean is a plus.
• Some travel required both international and domestic. Approximately 1-2 times per year subject to customer needs.

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