Assistant Service Manager
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Job Location:
Rockland, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
LANDROVER ROCKLANDis part of the fast growing Group 1 Automotive a leader in automotive are looking to add a qualifiedASSISTANTAUTOMOTIVESERVICE MANAGER to our team. Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States United Kingdom and Brazil. We offer our associates a team environment great benefits and ongoing training and support. If you are in alignment with our values of integrity transparency professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
In addition to competitive pay we offer our associates the following benefits:
- Health Dental Vision Life and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
Professional work environment with job training and advancement opportunities
Responsibilities
- Assist Service Director to Hire train develop and motivate the service department staff and monitor their performance.
- Work with Service Director to forecastgoals and objectives for the department and ensure they are met.
- Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
- Maintain daily sales and production records as required by dealership management.
- Develop and monitor budgets for the service department and keep dealership management informed of variances.
- Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Handle customer complaints tactfully promptly and with concern for the customer.
- Establish promotional service prices.
- Ensure proper repair techniques are being used.
- Schedule training as necessaryfor technicans and service advisors
- Stay up to date on product changes and new products.
- Ensure that all necessary shop equipment is in proper and safe working condition.
- Understand and comply with federal state and local regulations that affect service department operations such as hazardous waste disposal OSHA right-to-know etc.
- Other duties may be assigned by management.
- Demonstrates behaviors consistent with the Companys Values in all interactions with customers co-workers and vendors.
Qualifications
- Two or more years management experience in an automotive service department.
- ADP Dealer Services Experience a plus.
- Ability to work independently and be self-motivated.
- A desire to work in a commission performance-based environment.
- Great attitude with high-energy personality.
- Excellent customer service skills.
- Professional appearance and work ethic.
- Ability to work well in a process driven environment.
- High school diploma or equivalent.
- Valid driver license in the state that you will work and a good driving record.
Compensation: 120000.00 to 150000.00
Equal Opportunity Employer
Required Experience:
Manager
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
