Operational Planner

We are currently recruiting an Operational Planner to join our team. This is a key role ensuring efficient scheduling and coordination of day to day emergency repairs and providing clear communication to our customers.

Our operational hours are between 08:00 and 20:00. The successful candidate would have set working hours as follows:

• Monday to Thursday: 08:00 16:30 (1hr lunch)
• Friday: 08:00 16:00 (1hr lunch)
  (37 hours total)

The candidate would also be required to cover 12:00 20:00 when the late planner is on leave; sufficient notice would be provided in advance.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22000 social and affordable homes mainly in the Bradford district. We employ a talented workforce of nearly 1000 people.

Last year we launched our five-year Corporate Strategy which runs to 2029. Our purpose is to provide high quality homes services and support to our customers so weve worked with colleagues and customers to find out whats important to them. Our customers sit at the heart of what we do and our colleagues are the people wholl help us achieve our vision which is to create the best customer experience to improve everyday lives.

Duties include:

• Plan schedule and manage routine and emergency repairs using the Dynamic Repairs Scheduler and core repairs management systems.
• Forecast workload and actively manage the diaries of trade colleagues to maximise efficiency and minimise downtime.
• Liaise with customers when rearranging appointments ensuring clear and timely communication at all stages
• Update all relevant systems accurately to maintain continuity of information and service delivery
• Speak with customers to resolve complaints and any outstanding issues.
• Monitor and action Salesforce cases to ensure all queries and tasks are progressed and resolved within agreed Service Level Agreements (SLAs)
• Ensure a customer focused approach while balancing operational demands and service targets.
• Work closely with managers Identify and resolve any issues in normal operations and manage schedule disruption.

• Excellent IT skills.
• Ability to multitask and work under pressure.
• A high level of attention to detail and the ability to prioritise tasks with excellent diary management.
• Experience of planning and scheduling repairs in a housing property maintenance or similar operational environment is advantageous.
• Extensive customer service experience with excellent communication skills and the confidence to be assertive when required.
• Ability to communicate well with colleagues across the business.
• Ability to work independently meet deadlines and perform under pressure.
• Commutable distance of BD17 7BN and able to work hybrid.
• Right to Work in the UK - Visa Sponsorship is not available.

• Starting salary of 29978 per year
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training development and qualification opportunities
• Our Hub: our wellbeing and benefits site with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Agile and hybrid working
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

Were looking for great people to join us! AtIncommunities were committed to creating a workplace where everyone feels valued included and supported. We actively welcome applicants from all backgrounds abilities and experiencesbecause we know thatdiverse perspectives make us stronger.

Based inBradford a city known for its rich cultural diversity we servevibrant communities. As a social housing provider were passionate about making a real difference by providingsafe affordable homesandimproving lives.

Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance just let us know.

Were proud to be aMindful Employer committed to mental health and wellbeing. We also hold theCommitted Menopause Friendly Accreditation recognising the importance of support in the workplace.

Apply early!We review applications as they come in and may close the advert before the deadline.

Ready to make an impactCome work with us!