Business Services Manager
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Job Location:
Jackson, MO - USA
Yearly Salary:
$ 72450 - 96600
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Business Services Manager
Location: Michigan Works! Southeast - TBD Adrian Ann Arbor Hillsdale Howell or Jackson MI
Reports to: Deputy Director
Supervises: Business Services Representative Business Services Assistant
FLSA Status: Full-time Exempt
Come Join Our Team!
At Michigan Works! Southeast we are the front lines of workforce development meeting the talent demands of local employers and addressing the unique needs of the communities in Southeast Michigan. Serving Hillsdale Jackson Lenawee Livingston and Washtenaw counties we are committed to delivering services that help businesses find skilled workers and provide a competitive edge for career seekers. By creating meaningful connections we empower individuals to build a brighter future and support businesses in achieving their you are passionate about making a difference in your community and want to be part of a team that helps shape the future workforce we invite you to join us. Together we can create pathways to success for both career seekers and employers.
At Michigan Works! Southeast we are the front lines of workforce development meeting the talent demands of local employers and addressing the unique needs of the communities in Southeast Michigan. Serving Hillsdale Jackson Lenawee Livingston and Washtenaw counties we are committed to delivering services that help businesses find skilled workers and provide a competitive edge for career seekers. By creating meaningful connections we empower individuals to build a brighter future and support businesses in achieving their you are passionate about making a difference in your community and want to be part of a team that helps shape the future workforce we invite you to join us. Together we can create pathways to success for both career seekers and employers.
Job Summary
Supervises the MWSE Business Service Team (BST) and is responsible for delivery of workforce and business development services across the five-county region of MWSE. Oversight includes ensuring policy and procedures are followed administrative approvals and performance accountability. Works closely with local regional state and federal economic development entities on business attraction and retention projects. The Business Services Manager holds a high level of technical knowledge of workforce solutions applicable resources and community partner services to support the team as they engage with employers to meet their comprehensive workforce needs. The Business Services Manager engages with community organizations focused on workforce and economic development often representing Michigan Works! Southeast at various strategic level business-oriented meetings. Michigan Works has adopted a demand-driven system statewide where the employer is the primary customer.
Essential Duties and Responsibilities
- Responsible for oversight and performance management of business services team.
- Partners with MWSE Leadership team to effectively deliver business services across the region
- Fosters internal partnership and team work culture with cross operational departments
- Reviews edits and maintains relevant Business Services Team processes and procedures
- Responsible for the delivery of programs and services that have an employer focus
- Oversees the delivery of customized workforce tools to employers in a demand-driven system such as recruitment screening assessment training employee retention and Corporate Assistance Program (CAP) services. This includes registered apprenticeship services industry collaborative work and any other innovative workforce solutions.
- Collaborates on the design implementation and facilitation of business services training and curriculum for Michigan Works! Southeast and the Business Services Team(s)
- Implements regional Going PRO Talent Fund (GPTF) grant program including developing process and procedures for ensuring optimal execution of the program in collaboration with Program Administrator
- Manages fiscal requests pertaining to IWT GoingPro reimbursements and employee expenses and completes administrative tasks associated with the fiscal processing of such
- Attends tours and informational overview(s) of external facilities including business partner sites educational facilities and other community venues
- Develops and maintains collaborative relationships with business organizations such as the area Chambers of Commerce Economic Development and other agencies working with the employer community.
- Develops special reports and projects as assigned
- Participate in strategic conversations with local state and federal elected officials when requested
- Acts as local regional and state representative for Michigan Works! Southeast on business relationships
- Works collaboratively with data specialist to ensure employer data integrity throughout reporting systems
- Actively reviews labor market information for trends sharing findings with appropriate MWSE team members
- Supports workforce development advocacy needs by providing requested information employer connections and success stories
- Represents Michigan Works! Southeast at community events and meetings as assigned
- Attends conferences workshops and seminars as appropriate
- Attends training learning and certifications related to the role and workforce development
- Handles stress appropriately and interact well with others
- Regular in-person on site attendance
- Other duties as assigned
Qualifications
All agency team members are expected to be technically competent and committed to continuous development of their skills. The following skills knowledge and education or certifications are specifically required for this position:
- Bachelors degree in public administration business administration public policy communications or equivalent directly related field
- Three years managerial experience in a senior level role
- Superior leadership planning analytical and communications skills are required
- Knowledge of WIOA TANF Trade Act Employment Services program rules and regulations preferred
- Duties will require ability to multi-task and coordinate across multiple offices and programs in a fast-paced environment
- Comfortable with working in a dynamic complex environment impacted by shifting priorities and deadlines and constant system change
- Experience in working with community public and non-profit organizations
Compensation:$72450 TO $96600 per year.
Benefits Offered:
At Michigan Works! Southeast we are committed to supporting our employees well-being and professional growth. We offer a comprehensive benefits package that includes:
Benefits Offered:
At Michigan Works! Southeast we are committed to supporting our employees well-being and professional growth. We offer a comprehensive benefits package that includes:
- Medical Dental and Vision Insurance
- Pay in Lieu of Health Insurance
- Short- and Long-Term Disability
- Retirement Benefit with a 4% Employer Match
- Generous Paid Time Off
- Paid Holidays
Application Process:
Apply online at the Michigan Works! Southeast website: regarding the application process may be directed to
Apply online at the Michigan Works! Southeast website: regarding the application process may be directed to
Michigan Works! Southeast provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex national origin marital status veteran status political affiliation or belief physical or mental disability genetic information age sexual orientation gender identity height weight or any other legally protected status in accordance with applicable federal state and local laws.
Required Experience:
Manager
