Hospitality Front of House Allrounder

About Us:

HBH Group is a Brisbane-based hospitalitygroup operating a diverse portfolio of exciting venues. From neighbourhood favouritesto destination hotspots we create spaces where people come together to eatdrink celebrate and connect.

Our businesses are united by a sharedcommitment to quality consistency and genuine hospitality. At HBH Group weinvest in our people as much as we invest in our venues. We foster a culture ofrespect accountability and continuous improvement supporting our teams withclear systems and opportunities for growth.

Role Overview:

We are seeking a Hospitality Front of HouseAllrounder to join our team across our dynamic portfolio of venues includingretail bottle shops a brewery taproom a wine bar and a café.

This is a hands-on customer-facing role whereyou will work across multiple sites (within close proximity) with each venueoffering a different style of service and customer experience. No two days arethe same youll move between retail bar service and café hospitalityadapting your approach to suit each environment.

Youll be part of a team that values highenergy strong product knowledge and consistently exceptional customerexperiences across all venues.

Were looking for someone who is confidentengaging and genuinely passionate about hospitality with a natural ability toconnect with customers and deliver outstanding service wherever they areworking on any given day.

Key Responsibilities:

• Deliver exceptional customer service across multiple venues includingretail bottle shops brewery taproom wine bar and café environments
• Adapt seamlessly between retail bar and café service styles dependingon the venue
• Provide knowledgeable product recommendations across beer wine andspirits
• Process sales accurately using point-of-sale systems across retail andhospitality settings
• Support bar service including pouring drinks basic preparation andmaintaining service standards
• Maintain a clean organised and well-presented workspace at all timesacross all venues
• Assist with stock handling replenishment rotation and merchandising
• Actively engage in upselling and suggestive selling to enhance customerexperience and drive sales
• Ensure responsible service of alcohol (RSA) compliance at all times
• Work collaboratively with teams across all venues supporting smoothdaily operations
• Assist with opening and closing procedures as required at differentlocations
• Contribute to creating a welcoming high-energy atmosphere for customersacross all sites

Skills & Qualifications Required:

• Current Responsible Service of Alcohol (RSA)
• Previous experience in hospitality retail bottleshop FOH service café or bar environments
• Strong customer service skills with a genuine focus on creating positivecustomer experiences
• Ability to confidently work across multiple venues and service styles
• Excellent communication skills with a friendly outgoing andprofessional manner
• Well-presented energetic and approachable personality
• Ability to multitask and remain calm in busy fast-paced environments
• Basic experience with POS systems and cash handling
• Reliable punctual and adaptable with a strong work ethic
• Team-focused attitude with willingness to support across differentvenues as needed

What we offer:

We value our team and offer a range ofbenefits to support your professional growth and wellbeing:

• Competitive salary based on experience
• A fun supportive and passionate team environment
• Staff discounts and perks across our hospitality liquor and childcare businesses
• Daily food and coffee benefits
• Discounted gym membership
• Ongoing training and professional development opportunities
• Employee Assistance Program (EAP)

The opportunity to be part of a growing and innovative group ofbusinesses

Pre-Employment Requirements:

Before commencing employment successfulapplicants will need to provide:

• Verification of identity
• Right to work documentation
• References
• Proof of highest level of education
• Consent for us to conduct background checks

If you think this role may be suitable foryou please submit a cover letter outlining your experience along with yourresume at your earliest convenience. If you have further questions about therole please email