Counselor II 2nd Shift 988 Call Center (Charleston)

Are you passionate about making a real difference in peoples lives Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking to fill three (3) Counselor II positions for the 988 Lifeline program on 2nd Shiftwith individuals who are motivated to help individuals and families navigate lifes challenges and achieve long-term wellness. If you want to use your skills to build a healthier more resilient community we encourage you to apply.

Responsibilities for theCounselor II include:

• Provide a quality response in a culturally competent manner to callers of the 988 Lifeline.
• Identify concerns with mental illness developmental disabilities and/or substance use and referrers to the appropriate resources. Unitize assessment information and community resources to provide information and /or linkage and referral to services.
• Knowledgeable of and accountable for documentation expectations.
• Demonstrate recognition of the importance of collaboration and teamwork within the Center and the community.
• Operate in an efficient and organized manner.
• Retain overall responsibility for meeting Quality Assurance standards.
• Comply with all OMH/CDMHC policies and protocols applicable Quality Assurance Corporate Compliance Cultural Competence and CARF policies procedures and regulations and all Federal and State laws as well as attend all training classified as mandatory by Federal and State regulations.

• A bachelors degree in guidance counseling or the social sciences and professional experience in human services or social services programs.

• This is an essential position and may require some afterhours work to help fill in when staff are out and /or position could be designed for after hours or weekends.

• Experience in the crisis continuum of care a plus.
• Bilingual abilities in English and Spanish (or another language) are a plus.

Post hire employee must:

• Have working knowledge of Mental Health legal principles and practices.
• Have good listening skills ability to multitask remain calm in a crisis have good writing skills
• Be able to screen assess and consult with callers.
• Have working knowledge of basic health and welfare services provided by other agencies.
• Be able to effectively plan coordinate and manage complex treatment and to the ability to conduct detailed investigations draw conclusions and recommend required actions.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race color religion sex (including pregnancy childbirth or related medical conditions including but not limited to lactation) national origin age (40 or older) disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health dental vision long-term disability and life insurance for employees spouse and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices*
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.