Crisis Navigator (CCA)

Crisis Navigator - Community Care & Aging (CCA)

In this position you will play a critical role in the Colorado Springs Fire Departments (CSFD) Community and Public Health (CPH) division. You will be responsible for performing assessments intensive case management behavior modification and solution focused treatment for members of our Community Care & Aging program (CCA).

The CCA program provides intensive person-centered navigation services to individuals who are frequent users of emergency services and aging adults who are vulnerable or at risk of losing their independence. The program focuses on reducing reliance on emergency systems improving health outcomes and increasing stability through coordinated medical behavioral health and social service support. Navigators work closely with clients to address complex needs remove barriers to care and promote long-term independence and quality of life.

This is a grant funded position. Current grant funding for this position runs through June of 2029 with continued funding currently being pursued.

Learn more about this team:Community and Public Health

Work Schedule:Either Monday-Thursday 8:00AM - 6:30PM or Tuesday-Friday 8:00AM - 6:30PM

JobType:Full-time; Grant-funded; 40 hours/week.

Essential Job Functions the basic job duties an employee must be able to perform:

• Conduct outreach and navigation for high utilizers of the emergency response system
• Conduct intensive case management and community navigation for members on a daily basis; manage a caseload of high-needs clients
• Assist and assess individuals referred for physical or behavioral health crises
• Create intervention planning/goal setting for each member assigned
• Complete case conceptualization/presentation in case review internal staffings and community meetings
• Represent CPH at community meetings and report outcomes to supervisor
• Conduct assessments for program enrollment and case management/navigation
• Implement behavioral modification/solution focused treatment for issues that are hindering improvement
• Conduct psychoeducation specific to the clients reported diagnoses and symptomology
• Complete physical and behavioral health intake/assessment for those individuals referred to CPH programs for additional support
• Coordinate care with various community partners including court jail probation attorneys law enforcement primary care behavioral health substance abuse and other available resources
• Participate in internal and external case consultation related to member care access and compliance
• Interact in professional-to-professional communication to advocate for member
• Assist with referral management
• Assist with community outreach building relationships with partners/agencies and maintaining positive alliances
• Monitor emergency medical response interactions and notifications for compliance

• Appropriate scope of practice expectations
• Cognitive Behavioral Therapy/Solution focused treatment
• Acute/High needs clientele who have medical and behavioral health challenges
• Substance abuse and polypharmacy concerns/treatments
• Goal setting and treatment planning

• Complete assigned tasks with minimal supervision
• Demonstrate leadership and task management skills
• Recognize when to seek additional supervision/consultation
• Identify any ethical concerns that might arise and discuss with supervisor
• Represent CSFD in a professional capacity
• Accept constructive criticism and demonstrate a willingness to learn
• Navigate electronic medical records independently after training
• Set clear and firm boundaries with clients
• Function in a complex and fluid work environment
• Communicate professionally effectively and efficiently with all stakeholders

• A bachelors degree from an accredited college or university with major coursework in social work counseling psychology or related field
• One year of full-time experience working with patients in a physical or behavioral health setting
• Possess and maintain a valid non-probationary Colorado drivers license not subject to restriction related to alcohol and/or drug violations or pending charges

One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements.

• Experience working with patients in a pre-hospital or crisis setting

Physical Demands: This position requires the ability to lift up to 20 pounds occasionally and 10 pounds frequently.

Primary Work Environment - Field environment with travel from site to site and possible exposure to extreme weather conditions

Extreme Temperature - Seasonally
Wetness and Humidity - Seasonally
Respiratory Hazards - Never
Noise and Vibrations - Never
Physical Hazards - Never
Mechanical and/or Electrical Hazards - Rarely
Exposure to Communicable Diseases - Frequently

Equal Opportunity Employer

The City of Colorado Springs is committed to a welcoming culture that values our employees unique individual qualities and fosters a welcoming environment where people want to be

The City of Colorado Springs offers additional compensation depending on the position area of assignment and specific job assignments including shift differential pay differential acting or lead special assignment hazard pay longevity cell phone allowance uniform allowance relocation awards standby call out compensatory time off tuition overtime extra duty incentive holiday premium proficiency and vacation sell back.

NOTE: This job announcement is not intended to include a complete listing of all responsibilities knowledge skills and abilities associated with the position.

The City does not sponsor applicants for work visas of any kind (including but not limited to F-1 H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.

Apply to Join Our Team

• Please visit theCity of Colorado Springs Careers pageand review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).

• Completing your application in full including the entire work experience section will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.

• Applicants may redact information from their resumes certifications transcripts or any other additional application materials that identify the applicants age date of birth or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

• We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page

• Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes you may submit another application prior to the positions closing date and time listed in the job posting. HR will review the last application you submit for a position.

The Citys job classifications including physical demands and descriptions can be found on theColorado Springs Class Specifications page

You can view the status of your application on the City of Colorado Springs Careers page.

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