Mortgage Servicing (Max 29hr W2)

Hybrid Role 3-4x a week on-site

Primary Responsibilities:
- Provide timely support for inquiries and escalations ensuring resolution within defined SLAs.
- Collaborate with internal teams and senior management to coordinate responses and follow-ups.
- Monitor internal reporting tools to identify and manage new inquiries and escalations.
- Conduct detailed reviews of mortgage loans particularly those in early to late-stage delinquency.
- Partner with external vendor to track and respond to escalations efficiently.
- Develop and maintain reporting dashboards to monitor inquiry volumes response times aging and trends.
- Assess reported issues for potential client impact and facilitate appropriate internal and external communications.
- Offer backup support to other members of the Servicing Oversight team as needed.
- Contribute to ad hoc projects and assist management with servicing oversight initiatives.
- Perform additional duties as assigned by management.

Preferred Experience:
- Mortgage servicing exp is MUST.
- 3 to 5 years of experience within client services and mortgage servicing including loan onboarding loan administration and default management
- Preferred 1 years of management/supervisory experience
- Mortgage servicing experience including working knowledge of escrow insurance and tax tracking payment processing etc.
- Working knowledge of applicable regulatory guidelines related to mortgage servicing
- Adhere to turn time commitments while working in a high-volume environment
- College degree preferred

Skills Required:
- Excellent organization skills
- Strong verbal and written communication skills
- Strong Computer skills- must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office software
- Preferred knowledge of mortgage servicing tools including MSP / Director
- High level of Accuracy and Detail Oriented/multitasking
- Must have excellent teamwork orientation and the ability to work independently in a fast-moving environment

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Contract