Business Analysis Manager Home Lending
Jacksonville, FL - USA
Department:
Job Summary
As a Business Analysis Manager - Home Lending within JPMorganChase you will be a key player in driving strategic initiatives and operational improvements. Your role will involve leveraging your deep understanding of business analysis principles and data analytics expertise to uncover patterns identify trends and generate innovative solutions. You will be responsible for managing a diverse team fostering cross-functional collaboration and ensuring the delivery of high-quality service within your area of responsibility. Your ability to think strategically delegate effectively and coach your team members will be crucial in achieving our common goals. With your advanced computer literacy and digital proficiency you will be instrumental in implementing automation initiatives and optimizing processes thereby enhancing our operational efficiency and customer service.
Job responsibilities
- Lead the design and development of business strategies by leveraging deep knowledge of business analysis principles and data analytics expertise ensuring alignment with operational policies and precedents.
- Manager projects and collaborate with a diverse team of professionalsdelegating work effectively fostering an inclusive environment and coaching team members to achieve their full potential.
- Drive cross-functional collaboration to implement automation initiatives and optimize processes utilizing advanced computer literacy and digital proficiency.
- Conduct in-depth analysis of complex data sets to uncover patterns identify trends and generate innovative solutions that have a wide-ranging impact throughout the function.
- Oversee the production of reports and communications in support of operational or change initiatives ensuring the quality and professionalism of service delivery within the area of responsibility.
Demonstrated expertise in conducting business analysis with a focus on data collection integrity utilization requirements and analysis showcasing skills equivalent to 5 years of experience.
- Advanced proficiency in computer literacy and digital proficiency with a demonstrated ability to effectively use technology to optimize processes and enhance customer service - specifically5 years (or equivalent)experience withMS Access SQL Alteryx Tableau and Python.
- Expertise in data analytics with a history of developing and interpreting models to offer continuous insight and drive operational improvements.
- Demonstrated ability in strategic thinking with a focus on using data to evaluate potential scenarios assess risks and collaborate on strategy development.
Proven experience in data and report quality control including validating data sources and ensuring accurate timely report production and distribution.
Provide quality service to customers through continuous communication
- Working knowledge of mortgage origination servicing and securitization
- Capability to leverage artificial intelligence and AI tools to enhance data analysis uncover business trends and provide actionable insights for strategic decision-making and advanced proficiency in implementing automation solutions to streamline business processes and improve operational efficiency.
- Expertise in applying customer service skills to understand client needs and deliver tailored business solutions while utilizing conflict management skills to resolve stakeholder issues and facilitate effective collaboration.
- Proficiency crafting clear and effective prompt writing to guide data analysis and ensure consistent outcomes.
Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives.
Required Experience:
Manager
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more