Utility Systems Analyst

About Alameda Municipal Power
In 1887 the City of Alameda paid $20000 for the installation of 13 streetlights and a 90-kw generating station to power them. And with that the oldest public electric utility west of the Mississippi was created. Today the City of Alameda is still in the power business and still a trendsetter. Now known as Alameda Municipal Power (AMP) we have survived over a century and a quarter of utility mergers that created behemoths in other places.
AMP has provided safe reliable power at lower rates without sacrificing service to power our community. We maintain local control so that we can re-invest in the island and provide value to enrich our lives businesses and the community.
Weve seen a lot of change in 130 years but through it all theres been one constant: Were as committed today to delivering safe and reliable electricity to the residents and businesses of Alameda as we were in 1887. Well continue to invest in new and improved ways of doing business to manage costs improve our service and improve the environment.

About the Division; Utility Information Systems
The Utility Information Systems (UIS) division plays a central role in advancing Alameda Municipal Powers commitment to clean safe and reliable electric service. UIS designs implements and maintains the technology platforms that support every facet of AMPs operations from metering and customer information systems to geographic information systems data management cybersecurity and operational applications.
By partnering closely with engineering operations customer service and administrative teams UIS ensures that critical systems are secure integrated and optimized. The division conducts modernization efforts across the utility enabling data-driven decision making improving customer experience and supporting the transition to cleaner smarter energy technologies.

About the Position
The Utility Systems Analyst is a critical member of AMP supporting the reliability and security of essential technology systems that power daily operations. This position serves as a general information technology professional with a specialized focus on telecommunications operational technology and fiber optic infrastructure ensuring the performance connectivity and resilience of AMPs network and operational technology systems. The role works across departments and with external partners to maintain secure high-performing systems that support both business functions and critical utility services including network infrastructure communication systems and SCADA-related environments.

BENEFITS OF EMPLOYMENT

For a comprehensive list of benefits see the Benefit Matrixhere

• CalPERSRetirement: Classic Members: 2% at 55 formula 8.868% contribution;New Members 2% @ 62 formula 8.25% contribution.
• Medical:The City contracts with CalPERS to provide comprehensive health coverage to employees. Multiple HMO and PPO plans available with a generous City contribution towards medical premiums.
• Dental:Comprehensive dental coverage provided to employees and their eligibledependents.
• Vacation:Starting with 75 hours annually and increasing with years of service.
• Management Incentive Leave:27 hours of management leave per fiscal year.
• Holidays:11 City Holidays
• Floating Holidays:4 days
• Sick Leave:90 hours annually; unused sick leave is converted to service credit at retirement.
• Deferred Compensation: Up to 1% 457(b) matching City contribution after 1 year of continuous service.

Utility Systems Analyst is distinguished from the Utility Network Analyst in that it focuses on the planning design implementation security and maintenance of telecommunications and network infrastructure including cybersecurity risk management and operational technology systems. This position has primary responsibility for telecommunications systems reliability fiber infrastructure cybersecurity integration and critical infrastructure continuity.

The following list of duties is intended only to describe the various types of work that may be performed and the level of technical complexity of the assignment(s) and is not intended to be an all-inclusive list of duties. The omission of a specific duty statement does not exclude it from the position if the work is consistent with the concept of the classification or is similar or closely related to another duty statement.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

1. Plans designs implements supports and maintains network and telecommunications infrastructure including fiber optic systems structured cabling network equipment and related systems.
2. Manages and maintains facility telephone and telecommunications systems including radio cellular cloud-based VoIP and landline services.
3. Administer and support video surveillance and electronic access control systems.
4. Provide primary technical administration and advanced troubleshooting for telecommunications and network infrastructure systems.
5. Ensures business continuity and system reliability for critical telecommunications fiber network systems and Supervisory Control and Data Acquisition (SCADA) systems.
6. Maintain system performance redundancy and disaster recovery readiness.
7. Implement and maintain cyber security measures across telecommunications and network systems; identifies vulnerabilities mitigates threats and strengthens the overall security posture of infrastructure systems.
8. Ensure appropriate controls for web traffic analysis reporting and accessibility compliance.
9. Manage technical web projects from concept through deployment including requirements gathering scope definition QA and resource planning.
10. Support and integrate in-house systems and third-party applications.
11. Serve as primary liaison with third-party content providers and web vendors.
12. Manage contracts related to system development maintenance upgrades and telecommunications services.
13. Coordinate with service providers to ensure compliance with service-level agreements (SLAs).
14. Receive log track and resolve telecommunications and website-related support requests.
15. Provide technical instruction training and ongoing support to staff.
16. Maintain system documentation inventories control logs and technical records.
17. Research and recommend system enhancements and new technology solutions.
18. Stay current on emerging trends and best practices in telecommunications cybersecurity SCADA and networking.

• Work is performed in an office or station environment.
• Noise level is usually moderate ambient office sounds such as speaking working office equipment and software.
• Frequent public and customer interaction which may include interacting with upset customers staff and the public in interpreting and enforcing departmental policies and procedures.

• Sitting or standing for extended periods of time.
• Dexterity of hands and fingers to operate objects controls and/or tools such as but not limited to a computer computer keyboard and standard office equipment.
• Vision abilities or ability to interpret read and maintain various documents such as files and reports in electronic and non-electronic formats.
• Reach with hands and arms; repetitive movements of hands or wrist; climb or balance; stoop crouch squat crawl walk; twist and bend from the waist.
• Hearing and speaking to present and exchange information and communicate in person and by telephone with governing bodies stakeholders and relevant departments and partners.

Education/Experience

Any combination of education and experience likely to provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education:

Graduation from an accredited four-year college or university with major course work in information systems computer science or a closely related field.

Experience:

Four years experience inan information technology environment in the administration installation setup troubleshooting maintenance and analysis of networks computers and peripheral equipment equivalent tosystems development.

Knowledge

Knowledge ofnetwork infrastructure design and administration; fiber optic systems; structured cabling; telecommunications systems; cybersecurity principles and risk management practices; SCADA systems and operational technology environments; network security architecture; firewall configuration; business continuity and disaster recovery planning; ; voice communications equipment and services including modems cabling plans and coaxial and fiber optic cables; basic electronics methods techniques parts tools and materials used in the maintenance and repair of a wide variety of electronic and communications systems including automated metering infrastructure/intelligence telephone voice mail fax and related microcomputer systems.

Abilities

Ability to work independently and coordinate with multiple parties e.g. contractors vendors staff and end users; install configure trouble-shoot and maintain a variety of computers networks and peripheral equipment; train and provide technical support to users; read and interpret documents such as operating and maintenance instructions and technical procedure manuals; prepare reports and establish and maintain accurate records; define problems collect data establish facts and draw valid conclusions; interpret an extensive variety of technical instructions in diagram form and work effectively with abstract and concrete variables; schedule and perform work to meet established time lines; maintain level of knowledge required for satisfactory job performance; design implement secure and maintain telecommunications and network infrastructure systems; assess cybersecurity risks and implement mitigation strategies; support business continuity for critical infrastructure systems including SCADA; manage vendors and contractors for infrastructure-related services;; implement tools technologies and processes to support the web and telecommunications applications; direct coordinate and manage design projects; communicate clearly and concisely both orally and in writing; and establish and maintain effective working relationships with those contacted in the course of work; perform related duties as required.

Special Requirements

Willingness and/or ability to work outside regularly scheduled hours to meet operational needs.

Selection Process: The examination process may include an application and supplemental questionnaire evaluation a written exam a performance exam and/or an oral interview. The examination process may test for but is not limited to the essential knowledge and abilities listed in the job specification and announcement and will be designed to provide a comprehensive review of each candidates technical knowledge and overall suitability for the position. Qualified applicants will be notified of the exact date time and location of examinations approximately two weeks in advance.

Candidates passing all components of the examination process will be placed on an Eligible List. A list of names is certified to the department(s) having vacancies based on the type of examination conducted pursuant to the provision of the Citys Civil Service Rules. Final selection will be made from the Eligible List by the Department Head subject to approval by the City Manager. The Department Head may utilize additional selection procedures to make a final hiring decision. Placement on an Eligible List does not guarantee employment. Prior to appointment a thorough reference check will be conducted which may include a credit check and background. The selection process may be evaluated and revised based on the number of qualified applicants. Federal law requires that prior to employment you must furnish proof of your identity and eligibility for employment in the United States as required by the U.S. Citizenship and Immigration Services.

E-Verify:The City of Alameda utilizes the Federal governments E-Verify program and new employees must provide documentation to establish both identity and work authorization which includes showing a valid United States Social Security card at the time of hire (photocopies not accepted).

Veterans Preference Credit:A job applicant qualifies as a veteran if honorably discharged from active military reservist or National Guard duty of at least 18 consecutive months within the past five (5) years of the date of case of discharge attributable to service-connected injuries or illnesses the 18 months active duty requirement need not be fulfilled. An applicant claiming veterans preference credit must attach to their application a legible copy of their DD-214 verifying the type of discharge and date(s) of active service. NO OTHER DOCUMENTATION WILL BE ACCEPTED.

Candidates passing all components of the examination process will be placed on an Eligible List. A list of names is certified to the department(s) having vacancies based on the type of examination conducted pursuant to the provision of the Citys Civil Service Rules. Final selection will be made from the Eligible List by the Department Head subject to approval by the City Manager. The Department Head may utilize additional selection procedures to make a final hiring decision. Placement on an Eligible List does not guarantee employment. Prior to appointment a thorough reference check will be conducted which may include a credit check and background. The selection process may be evaluated and revised based on the number of qualified applicants. Federal law requires that prior to employment you must furnish proof of your identity and eligibility for employment in the United States as required by the U.S. Citizenship and Immigration Services.

AN EQUAL OPPORTUNITY EMPLOYER:The City of Alameda is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race religion color national origin sex sexual orientation age veteran status disability status or any other applicable characteristics protected by compliance with local state and federal laws and regulations the City of Alameda will employ and promote qualified individuals without regard to disability. The City is committed to making reasonable accommodations in the examination process and in the work environment. Individuals requesting reasonable accommodations in the examination process must do so no later than the final filing date for receipt of applications otherwise it may not be possible to arrange accommodations for the selection process. Such requests should be addressed to the Human Resources Department 1- 2263 Santa Clara Avenue Rm. 290 Alameda 94501. Requests can be made via email phone or in writing via U.S. mail.