Capability Leader – Private Passport Platform (Sr. Manager, Product Management)

About Northern Trust:

Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

Job Summary

The Capability Leader for the Private Passport Platform is a senior product management leader responsible for defining and delivering the endtoend platform strategy that underpins Northern Trusts digital experience for Core Wealth Management clients. This role owns the platform vision roadmap and execution across infrastructure UX CX and works closely with shared platform services ensuring all dependent shared capabilities come together to deliver a secure resilient and worldclass client experience.

This leader operates at the intersection of business strategy client experience and technology execution aligning multiple product domains engineering teams and enterprise partners to scale Private Passport as the firms primary client-facing digital platform.

Primary Responsibilities

Platform Strategy & Vision

• Own the platform vision and strategy for Private Passport aligned to Wealth Management growth priorities and Digital Client Platform Experience (DCPX) vision and goals.

• Lead crossfunctional teams to formulate strategy uncover new opportunities determine product and platform lifecycle states and ensure alignment to Wealth Management priorities.

• Define and execute a multi-year roadmap by developing deep market and client insights evaluating/evolving target client segments and monitoring industry and competitive trends.

• Define clear platform outcomes focused on client experience consistency scalability security resilience and adoption.

• Serve as the single point of accountability for platform-level decisions tradeoffs and prioritization.

Client Experience (UX/CX) Leadership

• Ensure a cohesive intuitive and highquality client experience across all Private Passport capabilities channels and devices.

• Partner with UX CX and Design teams to translate client insights feedback and benchmarks into platform standards and reusable patterns.

• Establish and enforce experience principles to prevent fragmentation as new capabilities onboard to the platform.

Platform Execution & Delivery

• Manage execution of strategic direction for platform activities while providing input into budget planning and ongoing financial management.

• Lead execution across platform domains including infrastructure shared services authentication data access observability and UX frameworks.

• Coordinate delivery across multiple agile teams and shared capability product domains to ensure dependency alignment and predictable outcomes.

• Establish and execute coordinated gotomarket and crossprogram rollout strategies that ensure a consistent and differentiated client experience.

• Balance foundational platform investment with ongoing feature enablement required by downstream capabilities.

CrossCapability & Stakeholder Alignment

• Align product managers engineering leaders architecture security data and operations around platform priorities and standards.

• Act as a strategic partner to Wealth Management business leaders ensuring platform investments directly enable client and advisor outcomes.

• Influence and align enterprise partners to reduce friction and improve timetomarket for client-facing capabilities.

Operational Excellence & Risk Management

• Display a balanced enterprisewide perspective by partnering with business technology risk design and operations leaders to improve efficiency effectiveness and scalability.

• Establish clear KPIs and health metrics for platform performance reliability client satisfaction and adoption.

• Proactively manage platform risk resiliency and regulatory readiness in partnership with Technology Risk and Compliance teams.

• Own postlaunch performance management including platform health metrics KPIs adoption and value realization; drive continuous improvements.

Team & Leadership Responsibilities

• Participate in defining group and enterpriselevel strategic plans; set priorities goals and objectives and ensure disciplined execution.

• Provide strong leadership coaching and direction to senior product managers and platform leads.

• Foster a culture of ownership clarity and accountability while encouraging innovation and continuous improvement.

• Represent the platform in executive forums governance bodies and crossportfolio decision-making discussions.

Necessary Skills Experience and Education

• Bachelors degree or equivalent combination of education and relevant professional experience required.

• Advanced or industryrelated qualifications (e.g. financial services or product leadership credentials) preferred.

• 10 years of experience in product management platform leadership and digital transformation including ownership of largescale clientfacing platforms.

• Broad knowledge of Wealth Management products and platforms with demonstrated depth and subject matter expertise in multiple areas and at least one core specialty.

• Strong understanding of client needs and how they inform platform strategy roadmap development and experience design.

• Proven expertise in product and platform management including longterm planning lifecycle management and performance optimization for a major business segment.

• Proven ability to lead complex crossdomain initiatives across product technology UX and operations.

• Familiarity with agile product operating models dependency management and platform governance.

• Strong executive presence with the ability to influence without authority and align senior stakeholders.

• Deep understanding of modern digital platforms including cloud-native architectures shared services gen AI and experience platforms.

• Experience in regulated environments.

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension) health and welfare benefits (medical dental vision spending accounts and disability) paid time off parental and caregiver leave life & accident insurance and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve!Join a workplace with a greater purpose.

Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us andapply today.#MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .

We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.