Client Success Manager, xSMB

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industrys leading on demand pay solution DailyPay uses an award-winning technology platform to help Americas top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City with operations throughout the United States as well as in Belfast. For more information visit DailyPays Press Center.

The Role:

As a Client Success Manager (CSM) focused on our xSMB (under 400 employees) segment you will be the primary driver of adoption engagement and retention for a high volume of clients. You will utilize digital programs and scaled success motions to ensure clients achieve value identify key risks and maximize renewal and expansion opportunities.

If this opportunity excites you we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Own a large portfolio (140 clients) in the xSMB segment focusing on efficient scalable success

• Drive adoption and engagement through digital programs and scaled customer journey tactics

• Maximize retention and revenue by securing renewals minimizing churn and identifying upsell/cross-sell opportunities

• Serve as the client advocate internally collaborating with cross-functional teams (e.g. Engagement Advocacy) to ensure client needs are met

• Manage client escalations efficiently ensuring timely resolution and a positive customer experience

• Track and report on key account metrics (e.g. enrollment adoption retention) and accurately forecast renewals

What You Bring to The Team:

• 3 years of proven work experience in a Client Success Customer Support Account Management or Sales role

• Demonstrated success in managing a large number of accounts or a high-volume client segment

• Proficiency with CRM software (e.g. Salesforce HubSpot) and using data/reporting systems to manage a book of business

• Strong communication and presentation skills with the ability to influence C-Level stakeholders as needed

• Solution-oriented mindset and a client-first approach always

Nice to Haves:

• Experience in the HR or Payroll industry

• Experience with scaled success models or digital customer journey development

What We Offer:

• Exceptional health vision and dental care

• Opportunity for equity ownership

• Life and AD&D short- and long-term disability

• Employee Assistance Program

• Employee Resource Groups

• Fun company outings and events

• Unlimited PTO

• 401K with company match

High-performing cultures arent built in silos they thrive on partnership. At DailyPay we Commit Together to an inclusive professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members dont live single-issue lives and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making.

In our high-trust environment we empower you to Challenge Norms. Weve created a space where it is safe to ask difficult questions disrupt the status quo and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others we arrive at better more innovative results.

We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty celebrates the unique lived experiences of its people and thrives on collective success youll find it here.

If you require reasonable accommodation for any aspect of the recruitment process please send a request to . All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race color religion or creed alienage or citizenship status political affiliation marital or partnership status age national origin ancestry physical or mental disability medical condition veteran status gender gender identity pregnancy childbirth (or related medical conditions) sex sexual orientation sexual and other reproductive health decisions genetic disorder genetic predisposition carrier status military status familial status or domestic violence victim status and any other basis protected under federal state or local laws.

Required Experience:

Manager