Sales Account Manager

PromoCentricis looking for a motivated entry-level Account Manager to join our this role you will support client accounts by helping coordinate projects preparing quotes tracking orders and closely with internal teams and vendors to help deliver branded programs and fulfillment solutions. This isa great opportunityfor someone who is eager tolearnthe promotional products industry build strong client relationships and grow a career in sales and account management.

Responsibilities

• Learn and apply toolsbuyinggroup resources and internal systems to support efficient quoting order entry and client service.

• Coordinate with in-house decorating teams (screen print embroidery direct-to-garment) to help ensure artwork and production details areaccurate.

• Assistin communicatingPromoCentricscapabilities (warehousing pick and pack and fulfillment) to clients and prospects.

• Support client ordering and fulfillment workflows as assigned including item setup details timelines and basic troubleshooting.

• Support existing accounts through phone and email communicationmaintainingaccuraterecords in CRM/spreadsheetsand escalating questions as needed.

• Assistwith issue resolution and after-sales support by documenting concerns coordinating next steps and partnering with theappropriate teams.

Skills & Qualifications

• Interest in sales account management or customer success; internships or related experience a plus

• Basic understanding of customer service sales or negotiation principles (training provided)

• Strong working knowledge of Microsoft Windows and Microsoft Office (especially Outlook Excel and Word)

• Strong organization skills attention to detail and the ability to manage multiple tasks

• Ability to prioritize work follow through and stay calm in a fast-paced environment

• Professional friendly written and verbal communication with teammates suppliers and clients

Desired Experience:

• BS/BA in Business Marketing Communications or a related field (or2 4 yearsequivalent experience)

• 02 years of experience in sales customer service account coordination or internships in a related area

• Exposure to B2Bsalesenvironments is helpful but notrequired

• Experience with CRM systems is a plus

Benefits

• Generous PTO and holiday policy

• Medical/Dental/Vision

• 401k with employer contribution

• Flexibility and Work Life Balance

• Growth opportunities in a growing company

AboutPromoCentric

Founded in2000PromoCentricis a full-service promotional marketing agency that builds brand awareness and brand equity through innovative ideas to get our clients logo top of mind. We deliver branded programs kitting andon demandfulfillment for leading organizations.

PromoCentricprovides creative solutions that make our clients happy by saving them time and money. Our goal is to deliver managed promotional branding solutions from concept to have been recognized asa BestPlace to Work (PPAI) and invest in people and systems to revenues and employee counts have grown yearoveryear and we are looking for growth-minded employees to help continue that trendintothefuture.

Core Values

Our core values are the heart of our business. These principles guide all company actions and serve asitscultural foundation. Our core values will set the tone of our organization. They will be the underlying foundation and character of our business and the people in it.

• CUSTOMER CENTRIC:Our customers come first.

• COMMUNITY DRIVEN:Making a difference for our teammates our community and our planet.

• CONTINUOUSLY IMPROVING:Our actions todaymakeus better tomorrow.

• COMMITTED:The relentless pursuit of excellence.

• ENTHUSIASTIC:Bringing positive energy to everything we do.