Service Area Leader Civil Infrastructure Victoria

Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assets. We are more than 34000 people in over 30 countries dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds together we can solve the worlds most complex challenges and deliver more impact together.

• Monitor compliance with company policies and mandatory training across the Civil Infrastructure Service Area Group in Victoria.
• Conduct evaluations and check ins for Team Leaders mentoring and guiding their development and ensuring they do the same for their teams.
• Set Civil Infrastructure objectives and career paths lead calibration processes for performance and reward and decide on pay increases bonuses and promotions across discipline pools.
• Act as an ambassador for change initiatives coordinate enabling functions and create conditions for successful implementation.
• Maintain a complete view of skills and capabilities across Civil Infrastructure validating data and managing key person risk and scarce resources.
• Align capabilities with the Victoria market and client needs together with Team Leaders ensuring technical excellence through enforcement of best practices and discipline standards in Civil Infrastructure.
• Contribute to global standards and lead pilots for the Civil Infrastructure Service Area Group providing strategic input on where to invest for discipline growth and capability development.
• Foster a learning and growth culture by mentoring Team Leaders setting clear expectations and supporting knowledge sharing and continuous improvement.
• Oversee capability based resourcing decisions maintaining accurate visibility of group availability and ensuring data integrity for proactive resourcing.
• Participate in demand and supply forecasting and provide reliable supply inputs ensuring the Civil Infrastructure Service Area Group in Victoria has the right talent at all times by assigning short- and long-term needs in line with workforce plans.
• Ensure the Civil Infrastructure Service Area Group meets financial and billability targets.
• Support Team Leaders in identifying complex tasks and connecting to global experts
• Gather client feedback monitor satisfaction and implement improvements.
• Escalate systemic issues beyond own scope and propose solutions
• Review high complexity projects flagging risks and managing signing authority and contribute in projects.
• Leverage client relationships and work-winning activities to drive sustainable revenue growth across accounts and sectors.
• Partner with Client Success Teams and Delivery Project Managers to define fit for purpose teams and ensure cost-effective high-quality delivery that meets or exceeds client expectations.
• Collaborate with other Service Area Groups and Sector Executives to align priorities share resources and ensure consistent application of global standards and best practices.
• Work closely with enabling functions such as Workforce Planning HR and Commercial Operations to ensure consistency efficiency and effective implementation of change initiatives.
• Champion a strong health safety and wellbeing culture within the Service Area Group ensuring Service delivery meets Arcadis health and safety expectations.

• Proven multi-team leadership experience in Civil Infrastructure within Victoria and/or the broader Australian market in the AEC industry with accountability for delivery performance utilization and client satisfaction.
• Proven ability to build maintain and grow client relationships with a track record of contributing to the development and winning of new business.
• Expertise in workforce planning capability development and discipline excellence including experience shaping and implementing capability development programs and succession plans in collaboration with the People Team and other stakeholders.
• Proven experience leading operational organizational or capability-related change initiatives within a Service or discipline environment including adoption of new ways of working.
• Awareness of digital and technology-enabled delivery approaches relevant to the Service Area and ability to support adoption within teams.
• Expertise in civil infrastructure planning design and delivery processes including approvals standards and regulatory frameworks with sufficient depth to provide credible leadership oversight and guidance on complex projects and to support discipline excellence within the group.
• Strong stakeholder management and influencing skills able to build effective relationships and work collaboratively with Service and/or Sector leadership Client Success Teams Global Excellence Centers and Enabling Functions.
• Demonstrated ability to mentor and develop Team Leaders set clear expectations and support high performance engagement and wellbeing.
• Strategic mindset with a focus on client delivery and business growth able to align Service Area Group objectives with regional and global priorities.
• Ability to work closely with Client Success Team leadership to articulate clear Service value propositions and translate client needs into effective delivery models and resourcing plans.
• Strong understanding of company policies compliance requirements and health and safety expectations and experience applying these within project and Service delivery.
• Leadership style that empowers Arcadians promotes accountability and continuous improvement and supports a healthy inclusive and high engagement culture aligned to the Arcadis Leadership profile of being curious driving success and igniting passion.
• Degree level education in Civil Engineering Architectural Engineering or equivalent practical experience.
• Leverage client relationships and work-winning activities to drive sustainable revenue.