Patient Experience Project Coordinator, Schroeder Arthritis Institute

Union: Non-Union
Number of vacancies:  1
New or Replacement Position: Replacement
Site:  Toronto Western Hospital
Department:  Arthritis Program
Reports to:  Clinical Director SAI
Salary Range:  $35.35 to $44.19
Hours: 37.5
Shifts: Mon-Fri
Status: Temporary Full Time 1 Year Contract (June 1 2027)
Closing Date: May 19 2026

Position Summary 

The Schroeder Arthritis Institute is the largest multidisciplinary arthritis hub in Canada integrating medical surgical and basic science aspects of Hand Orthopedics Osteoporosis and Rheumatology with a goal of making a global impact in discovery learning and patient care. The Orthopedic Program within the Schroeder

Arthritis Institute is embarking on advancing integrated Arthritis care for the future to improve patient and essential care partner experience and outcomes throughout their care journey. 

Reporting jointly to the Clinical Director the Division Head and Physician leads thePatient Experience Project CoordinatorSchroeder Arthritis Institutewill be an integral member of the Schroeder Arthritis Institute Leadership and Strategic Projects Team to lead multiple initiatives to enhance patient experience and care for our patients and their families in line with UHNs Strategy Vision ofA Healthier WorldbyTransforming lives and communities through excellence in care discovery and learning. 

The successful candidate will be responsible for managing multiple concurrent initiatives that are complex and span across the continuum of care. The role involves working with multiple departments and engaging different levels of leadership across UHN. Critical to this role is the ability to apply a health system lens to assist in the design and implementation of an integrated system of care enabled by digital health. 

Duties

• Assume overall end-to-end ownership throughout project life cycle across a multi-disciplinary teamUHN environment with ability to appropriately engage Schroeder Arthritis Institute Leadership and Strategic Projects Team for input and approvals. 

• Develop implement manage and review short and long-term plans in alignment with program goals and objectives including monitoring the deliverables across teams to ensure milestone completion 

• Regularly monitor stakeholder engagement and report on implementation progress risks and issues to Clinical Director and Project leadership on a regular basis and identify strategies to minimize/ resolve 

• Maintain a strong focus on change management and communications across the multiple stakeholders including collaborating with direct managers to improve the quality safety and efficiency of patient care and patient experience 

• Regularly interface with project sponsors and stakeholders at various levels to build and maintain strong relationships for successful project scoping implementation and optimized care delivery pathways 

• Manage and support development of REB applications business plans proposals and/or briefing notes 

Qualifications :

• At minimum completion of Undergraduate Degree in Health Administration Business Administration or recognized equivalent. 

• At minimum practical and related experience and/or on-the-job training required. 

• Experience in project design and implementation is a must (i.e. setting work plans developing slide decks for various stakeholders delegating and overseeing small group activities related to final project deliverables). 

• Ability to lead the development of needs assessments and project evaluation into project planning. 

• Demonstrated ability to integrate both project and change management methodologies effectively. 

• Ability to communicate effectively with senior management from both internal and external healthcare organizations and project stakeholders. 

• Excellent ability to anticipate and analyze risks and issues explore alternatives develop appropriate recommendations with project team subject matter experts and present approach to senior leadership. 

• Ability to independently manage multiple projects prioritize multiple conflicting priorities. 

• Project Management Professional (PMP) designation and Change Management Certification are assets. 

• Able to perform in multiple roles which contribute to project operational or strategic initiatives. 

• Excellent time management and organizational skills required. 

• Strong written and verbal communication skills required. 

• Excellent interpersonal and client service skills required. 

• Excellent problem recognition and resolution skills required. Ability to identify and escalate issues related to project deadlines to key stakeholders when appropriate. 

• Excellent analytical skills required. 

• Strong tactical and good critical strategic thinking. 

• Proven ability to adapt to a fast-paced dynamic and often ambiguous environment 

• Excellent team building skills listening coaching group facilitation and conflict resolution skills. 

• Excellent MS Office capabilities - particularly Teams Word Excel and PowerPoint. 

• Ability to produce high quality reports and meet deadlines. 

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Full-time