Associate Director-Sales Loyalty

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T we empower leaders to drive change in a fast evolving connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

As an Associate Director-Sales Loyalty position your tasks may include but are not limited to the following:

• Leads coaches and develops managers that supervise frontline inbound consumer representatives to exceed all sales collections and retention objectives service metrics and customer experience metrics.
• Manages the day-to-day operations from executing leadership academy tactics designing incentive plans and creating an environment that promotes engagement.
• Responsible for hiring attrition ramp plans and grievance process.
• Utilizes strong product and pricing knowledge exercises judgment and resolves complex problems.
• Responsible for influencing decisions regarding the hiring firing disciplinary action and promotional activity for subordinates.

Compensation Offered:

Our Associate Director-Sales Retention/Collections earns between$86700 - $130100 $40000 Target incentive. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Key Responsibilities:

Leadership and Customer Experience:Lead a consumer sales and retention organization to exceed sales retention productivity and customer experience objectives and create an environment that fosters engagement and high performance.
Data Analysis and Strategy Development:Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
Operational Management and Efficiency:Direct daily activities and execution of call center operations to achieve revenue goals service metrics enps and cost effectiveness.
Strategic Policy and Innovation:Implement strategic policies and develop innovative initiatives for technology corporate compliance training and workforce planning.
Collaboration and Alignment:Collaborate with various business areas to drive strategic alignment manage change and maintain strong domestic relationship. Maintain a cordial and collaborative relationship with union leaders while leading a bargained for employee base.

Virtual or hybrid leadership operational experience:Strong operational and engagement experience leading virtual hybrid or in office teams. Understand dynamics of technology coaching and development to overdeliver on all key metrics and employee engagement.

Education:

Bachelors degree (BS/BA) desired.

Experience:

5 years of related sales experience.

Supervisor Role:

Yes

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
• AT&T internet (and fiber where available) and AT&T phone

IMPORTANT NOTICE FOR CALIFORNIA:

• If a Background Check is required candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers the Los Angeles Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

• Relevant Material Job Duties for which Criminal History may have a direct adverse and negative relationship potentially resulting in the withdrawal of the Conditional Offer of Employment Contact with Customers/Candidates/Clients Safety Sensitivity (Vehicle/Tool/Machine Operation - if applicable) Handling/Proximity to Sensitive Information

If youre ready to make an impact on our business and your career bring your bold ideas to a world of possibility. Apply today!

Ready to join our team Apply today!

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.