IT Project Manager

The City of Milwaukee is proud to employ a diverse workforcededicated to delivering exceptional service to its residents. If you have apassion for being a part of an inclusive team of public servants pleaseconsider the following opportunity.

The IT Project Managerplans and implements the CitysEnterprise Resource Planning (ERP) system including monitoring the ApplicationService Provider (ASP) contract for production availability and managedservices and planning/implementing upgrades and extensions to the systems.

Project Management

• Develop project plans schedules milestones budgets and resource requirements for ERP-related initiatives.
• Coordinate project activities resources vendors equipment and information needed to support implementation and ongoing system improvements.
• Monitor project scope schedule budget deliverables and risks; identify issues and coordinate resolution.
• Use project management tools and methods to track project performance staff time expenditures and progress.
• Monitor performance service levels and deliverables and issue resolution related to ERP system availability and managed services.
• Oversee other non-ERP projects such as implementations upgrades or enhancements to Telestaff CityTime JobAps Bonfire AssetWorks and iNovah.

Project Coordination

• Work with City departments and stakeholders to identify business needs define project requirements and establish scope and objectives.
• Serve as a primary point of contact and communicate project status issues and decisions to stakeholders.
• Ensure departmental needs are addressed as projects evolve.
• Prepare or direct the preparation of project status reports service metrics and related documentation.

Management

• Assign direct supervise and review the work of ERP support staff based on project and operational needs.
• Provide coaching mentoring training and guidance to staff to support performance and professional development.
• Monitor workload productivity and service levels to ensure timely completion of assignments.
• Participate in performance management activities including providing input on performance evaluations employee development and corrective action.

Documentation Reporting and Training

• Create and maintain comprehensive project documentation implementation plans reports and related records.
• Develop and coordinate training materials for new systems enhancements and features.
• Work with user departments to support training for end users and promote successful adoption of system changes.

• Evening and weekend work may be required to troubleshoot issues and to meet implementation and upgrade requirements.

1. Bachelors degree in computer science information technology business administration or a closely related field from an accredited college or university.
2. Five years of professional-level experience performing functions related to IT project management configuration business process mapping allocation of resources for enterprise-level applications and leading IT development staff.

Equivalent combinations of education and experience may beconsidered.

NOTICE:Please do not attach your academic transcriptsto your employment application. The hiring department will verify candidateseducation as part of the background screening process prior to extending anyjob offer.

• Project Management Professional (PMP) certification.
• Agile certifications such as Certified ScrumMaster (CSM) Professional Scrum Master (PSM) PMI Agile Certified Practitioner (PMI-ACP) or a similar Agile certification.

Technical

• Knowledge of IT project management principles methods and tools.
• Knowledge of business process analysis requirements gathering and system implementation practices.
• Ability to deliver enterprise-level projects on time and with high quality.
• Ability to facilitate score scheduling and status sessions with key stakeholders and subject matter experts.
• Ability to create project and resource plans.
• Ability to predict and successfully address risk factors.
• Ability to engage subject matter experts to solve complex problems in a timely and efficient manner.
• Proficiency using Microsoft Office productivity tools and the Microsoft Office Suite.
• Knowledge of and ability to effectively utilize project management applications.
• Ability to read and interpret job-related technical documents policies and procedures.
• Knowledge of mathematics and the ability to make accurate calculations for budgets.
• Ability to understand purchasing and budget processes.

Communication and Customer Service

• Ability to communicate and work effectively and respectfully with a variety of people including stakeholders coworkers city officials and the public.
• Customer service skills to assist stakeholders with inquiries or problems.
• Written communication skills to write clear and error-free correspondence reports and procedures.
• Verbal communication to effectively communicate with members of the public stakeholders and other city departments.

Leadership

• Knowledge of leadership principles and best practices for motivating coaching and counseling employees.
• Ability to assign and review work set goals and outline duties.
• Ability to plan and coordinate the work of others.
• Ability to provide guidance and training and coach team members to success.
• Ability to foster an environment of inclusion wherein all employees are treated respectfully are valued for their strengths and feel that they can safely express themselves.
• Ability to monitor staff work activities assign duties outline work methods direct work in progress and check or inspect completed work.

Organization Professionalism and Judgment

• Ability to exercise sound judgment and uphold the highest ethical standards when working with the public.
• Ability to simultaneously manage multiple projects with different deadlines audiences and demands.
• Ability to perform well under pressure.
• Analytical and problem-solving skills to analyze issues and recommend solutions.
• Ability to work independently as well as in a team environment.
• Honesty and integrity; ability to handle confidential information and sensitive issues.
• Ability to serve as an effective steward of City resources.
• Ability to think creatively identify opportunities and solve complex problems.
• Ability to maintain composure during stressful situations.

The current salary range (Pay Range1NX) is $116493 -$158909annually and the resident incentive salary range for City ofMilwaukee residents is $121153- $165265annually.Appointmentabove the minimum is possible based upon level of experience and otherqualifications and is subject to approval.

BENEFITS:
The City of Milwaukee provides a comprehensive benefit program which includesthe following:

• Wisconsin Retirement Systems (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• OnsiteEmployee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass