Operations Engineer, Senior (Azure DevOps, AWS Serverless)

We are looking for an Operations Engineer Senior who will:

• Act as thefirst responderfor production incidents and exceptions ensuringquick triage and resolutionof critical issues.

• Collaborate withdevelopment QA and architecture teamsto improveobservability logging and alertingacross the application stack.

• Handledeployment and configurationof the ACB solution in production environments.

• Monitor thefunctionality and performanceof the ACB solution and ensure uptime and reliability.

• Create and maintainoperational playbooksand SOPs for recurring tasks and incident handling.

• Participate inAgile ceremoniesincluding sprint planning backlog grooming and DevOps activities.

• Mentor junior engineers providing guidance and support to help them grow.

• Work closely withglobal teams and stakeholdersacross time zones to ensure seamless operations.

Is this opportunity right for you We are looking for candidates having:

• Bachelors degree in computer science Information Technology or a related technical field.

• Minimum5years of experiencein managing and operatingenterprise-grade applications.

• Strong problem-solving skills with the ability totackle complex technical challenges.

• Hands-on experience withCI/CD toolsAzure DevOpspreferred.

• Proficiency inscripting languages(e.g. Python Bash) andrelational databaseslikePostgreSQL or SQL Server.

• Experience indeploying and managing cloud-native applicationsusingAWS services.

• Exposure to thetelecom billing domainis a strong advantage.

• Excellentcommunication and customer support skills.

• Willingness to participate inon-call rotationand handle production support.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.

Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.