Role Title:Customer Engagement Coordinator

Hours:35 hours per week MondayFriday

Salary:23754- 29693per annumdependent on experience

Contract:Permanent

Location:Hybrid between our Mariner House Dartfordofficeand home

Interviews will take placeon29 May 2026

At Moat our people are central to delivering safe high-quality homes and services that enable our customers to thrive. By supportingdevelopingand empowering our colleagues we ensure they can provide the best possible service to the communities we serve.

We are looking for aCustomer Engagement Coordinatorto playa central rolein promotingencouragingand administering customer participation across the organisation. This role is key to empowering customers with flexibleinclusiveand accessible opportunities to engage scrutinise and influence services while ensuring Moat meets its regulatory responsibilities under the Tenancy Involvement and Empowerment Standards.

As aCustomer Engagement Coordinator you will work closely with the Customer Engagement Manager colleagues across Moat and our customers to strengthen and embed effective customer engagement arrangements. You will support a wide range of engagement activityfrom formal customer committees and scrutiny panels tolocal residentsassociations and daytoday customer feedback.

You will help ensure customer insight is not only gathered but acted upon working closely with our Insight and Communications teams so that feedbackdataand trends influence both local service improvements and corporate decisionmaking.

This is a varied peoplecentred role ideal for someone who is passionate about customer voicecollaborationand continuous improvement.

WhatWereLooking For

We are looking for acustomerfocusedorganisedand collaborative individualwith a strong commitment to engagementinclusionand service improvement.

You will be confident working with customers on both an individual and group basis able to manage multiple initiatives at once and skilled at turning customer feedback into meaningful action.

Essential

• Strong customer service focus with a clear alignment to Moats values
• Good standard of education with excellent written communication skills
• Ability to use customer feedback and insight to support service improvement
• Experience coordinating or contributing to organisationwide initiatives
• Experience collating information for executive or committeelevel reporting
• Experience engaging with customers individually and in groups
• Strong project management and group coordination skills
• Good understanding of the social housing sector
• Ability and willingness to travel and attend meetings at various locations including occasionally outside core hours

To read our full job description including the entry requirements please follow this link:

About us

At Moat we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and theneighbourhoodswe serve. With homes across London Kent Essex and Sussex we strive to provide quality housing and support to those who need it most.

Our Values:

• Own it:We take responsibility for our actions and decisions ensuring that wedeliver onour promises to our customers and communities.
• Better together:We believe in the power of collaboration. By working together with our colleagues customers and partners we achieve greater outcomes and strengthen our communities.
• Lead by example:We strive to sethigh standardsin everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
• Be the change:We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Why join us

Joining Moat means being part of a friendly team that cares about doinggreat work. We offer competitive salaries generous time off and many chances to grow personally and professionally. Our employees have given us great feedback which is why we were named one of The Sunday Times Best Places to Work in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team Moat is the right place for you!

Are you ready to explore the incredible benefits we offer In this engaging clip we break down everything you need to know about our employee benefits.Our employee benefits: what we can offer you ()

InterestedWedlove to hear from you!

If you think this role is a good fit for you andyoureready for an exciting new challenge please fill out the online application form on our website by11pm on Wednesday 20 May 2026.We will reach out via email if we would like to invite you for an interview.

Its really important that you provide as much detail as possible in your to understand your interest in the role and how you meet the requirements so please make full use of the spaces provided to tell us about your experience skills and what makes you a great fit for our team.

If you require anyadditionaladjustments to the recruitment process please email