Customer Success Manager
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Success Manager
AboutSpendHQ
SpendHQis a fast-growing and dynamicProcuretechScale-upwith an incredible collaborative company culture. Our team is constantly innovating we invented performance management forprocurementand we are a market leader and innovator in spend provide procurement teams with the tools they need to drive value for their organization and we have fun doing it.
TheSpendHQSaaS solution has been on the market for over 10 years. Our clients are recognized market leaders from both mid-size organizations and large multinational corporations. There are20000SpendHQusers across 500 global clients.
It is thanks to each of our employees that we are where we are proudly havemoreover100team membersin 10 countrieswith headquarters inbothAtlanta and we are not stopping taking on newchallengesand we look forward to continuing to grow the company and team.
Where would you fitinthe team
AboutSpendHQ
SpendHQis a fast-growing and dynamicProcuretechScale-upwith an incredible collaborative company culture. Our team is constantly innovating we invented performance management forprocurementand we are a market leader and innovator in spend provide procurement teams with the tools they need to drive value for their organization and we have fun doing it.
TheSpendHQSaaS solution has been on the market for over 10 years. Our clients are recognized market leaders from both mid-size organizations and large multinational corporations. There are20000SpendHQusers across 500 global clients.
It is thanks to each of our employees that we are where we are proudly havemoreover100team membersin 10 countrieswith headquarters inbothAtlanta and we are not stopping taking on newchallengesand we look forward to continuing to grow the company and team.
Where would you fitinthe team
As a Customer SuccessManageryouwillbe responsible fordriving value realization for our customers by helping achieve procurement goals and key measures of as a trusted advisor and client advocate the CSM works with each client in their assigned portfolio to define measure and achieve business objectives and strategic outcomes through the use of our you are a self-starter witha track recordof achievingobjectivesfor your clients and a desire to work in a dynamic entrepreneurial environment we would love to hear from you.
What will your job entail
What will your job entail
- Product Knowledge:Develop deep understanding ofSpendHQsolutions to enable customertrainingsand value realization.
- Portfolio Management:Plan and lead strategic conversations with key stakeholders to define and measure success criteria acrosswholecustomer journey withinassignedportfolio.
- Client Presentation:Present demostrainings and business reviews to small and large stakeholder groups.
- Role Specialization:In addition to leading an assigned portfolio specialize in one or multiple of the following client initiatives: Client Community Engagement Solution Expertise (SI PPM etc.) CX Ops among others.
- Data Fidelity:Regularly update customer data repository to reflect account health risk and other key metrics.
- OptimizingCustomer Engagement and Growth: Focus on improving customer retentionidentifyingexpansion opportunities for account management and fostering customer advocacy to support Sales & Marketing efforts.
What experience and skills do you need to succeed
The ideal candidate willdemonstratea consultative approach to working with end-users Procurement and Finance executives and internal teams. To be successful in this role you will need to communicate clearly with all stakeholdersidentifywhat is important execute next steps collaborate effectively with other teams and focus on outcomes to create value for our team and customers. Procurement strategicsourcingand/or corporate finance experience with a focus on opportunity identification from spend data as well as sourcing project management is preferred.
The ideal candidate willdemonstratea consultative approach to working with end-users Procurement and Finance executives and internal teams. To be successful in this role you will need to communicate clearly with all stakeholdersidentifywhat is important execute next steps collaborate effectively with other teams and focus on outcomes to create value for our team and customers. Procurement strategicsourcingand/or corporate finance experience with a focus on opportunity identification from spend data as well as sourcing project management is preferred.
- Education:Bachelors Degree
- Knowledge & Experience:3-5 years in a related client-facing role (e.g. Strategic Sourcing Client Success Account Management Project Management Consulting).Track recordof delivering results in a Procurement Procurement Consulting or Procurement Digitization rolepreferred.
- Digital Solutions:Comfort and experience with digital solutions and navigating large datasets.
- Client Management:Strong client-facingskills.
- Teamwork & Coordination:Deliver outcomes working incross-functional team.
- Self-direction: Multi-tasker self-starter.
- Success Management Experience:Previousclient success management experience is preferred but we will also invest in training procurement professionals.
- SpendhqExperience:Pre-existing knowledge and use ofSpendhqproducts is a plus.
- Fluency in English (both written and spoken) as the primary working language.
Why do people love working atSpendHQ
AtSpendHQweare:
- Stronger Together Everyone playsan important roleatSpendHQ. We deliver more success through shared goals and mutual break down silos andcollaborate.
- People Focused We care about those we work with and those we serve. We strive for strong results but not at the expense of people.
- Our Best Every Day We act with authenticity integritydependabilityand empathy. We are transparent with clients and each other. We foster an environment full of humble fun go-getters who approach every day as an opportunity to be their best.
- Customer Obsessed Our customers are the reason for our success. We work hard to provide solutions that make their lives easier and help them achieve extraordinary things.
- Bold in Action We believe in taking daring moves. We do everything with enthusiasm because we know our work is meaningful.
Whatyouneed to know:
Salarycommensuratewith experience. This is a full-time salaried position with a competitive benefits package:
- Unlimited PTO
- Parental leave
- 401(k)
- Health insurance
- Performance bonus
- Remote work policy
- Flexible working hours
- Equity Program
- Referral bonus
Therolereports to ourUS Customer Success Team Leadandcollaborates closely with teams based in Atlanta and Lyon France.
Atlanta is our preferred location with a hybrid work arrangement at our U.S. headquarters but we also offer flexible remote options for candidates based on the East Coast.
We are an equal opportunity employer and value diversity at our company. We welcome applications from all qualified individuals regardless of race ethnicity gender sexual orientation disability age or any other protected status. If youdontmeet every requirement but believe you would be a great fit we encourage you to apply!
Important notice: All legitimateSpendHQrecruiting communications come only from email addresses ending relate to roles posted Experience:
Manager
About Company
Get complete visibility into your organization's spend data with SpendHQ. Our AI-powered platform delivers actionable insights for strategic procurement.
