Technical Program Manager, Salesforce

Doximity is transforming the healthcare industry. Join our mission to help every physician be more productive and provide better care for their patients. As medicines largest network in the United States theres an elevated level of responsibility in everything we do. We dont take that responsibility lightly and are committed to building diverse teams with an inclusive culture that can make a direct impact on the healthcare system.

One of Doximitys core values is stretching ourselves. Even if you dont check off all the boxes below we encourage you to apply. Doximity is full of exceptional people who bring their own unique experiences to work everyday and make us all better for it!

We are seeking aTechnical Program Manager with deep Salesforce expertise to serve as the connective tissue across our commercial and product ecosystem. This individual will operate at the intersection of Sales Customer Success Finance Product and Marketing ensuring that systems processes and teams remain tightly aligned.

This is not a traditional PM role. You will be a player-coachsomeone who can both drive execution and step into the details including Salesforce solutioning and light development work when needed.

Your mission is to:

• Eliminate friction across teams
• Drive clarity accountability and delivery
• Ensure Salesforce and adjacent systems scale with the business

You will own team rhythm cross-functional coordination and technical deliveryhelping multiple stakeholders move quickly while maintaining structure and quality.

Key Responsibilities

Cross-Functional Leadership & Execution

• Act as the primary orchestrator across Sales Customer Success Finance Product and Marketing
• Identify cross-team dependencies and proactively remove blockers to execution
• Translate business needs into technical requirements and Salesforce solutions
• Serve as a trusted partner to GTM teams ensuring systems support evolving workflows

Salesforce Ownership & Technical Delivery

• Lead end-to-end delivery of Salesforce initiatives including:
• Sales Cloud Service Cloud and related integrations
• Contribute hands-on to:
• Solution design and architecture
• Configuration (flows validation rules objects)
• Light Apex / SOQL / integrations where needed
• Partner with engineering to ensure scalable maintainable implementations
• Drive release management QA and deployment processes

Program Management & Team Rhythm

• Establish and maintain operating cadence across teams:
• Sprint planning backlog grooming and release prioritization
• Own Jira and system workflows:
• Ensure tickets are clearly defined prioritized and progressing
• Lead recurring forums:
• Weekly execution calls
• Cross-functional alignment sessions
• Act as the voice of delivery ensuring deadlines and commitments are met

Visibility Reporting & Process Optimization

• Build and maintain real-time dashboards and reporting across Salesforce and BI tools
• Provide clear visibility into project status risks and outcomes
• Continuously improve:
• Business processes
• Data integrity and governance
• System scalability and usability

Systems & Process Integration

• Drive alignment across systems including:
• Salesforce (core)
• CLM / CPQ / billing tools
• Marketing automation platforms
• Lead key initiatives such as:
• Process redesign (e.g. deal flow amendments renewals)
• New product launches and system enablement
• Data model and workflow optimization

Governance Compliance & Documentation

• Ensure SOX compliance audit readiness and documentation integrity
• Maintain clear documentation of:
• System architecture
• Business processes
• Key workflows and dependencies

Required Qualifications

• 712 years of experience in Technical Program Management Business Systems or similar roles
• Exceptional interpersonal skills and strong Corporate IQ
• High energy
• Positive attitude
• Very tech forward and constantly thinking about automation AI and efficiency
• Deep expertise in Salesforce (Sales Cloud required; Service Cloud preferred)
• Hands-on experience with:
• Salesforce configuration (Flows objects automation)
• Basic development (Apex SOQL APIs)
• Proven experience working with:
• Sales and Customer Success teams
• Cross-functional partners (Finance Product Marketing)
• Strong experience with:
• Jira (or similar tools)
• Agile / Scrum environments

Preferred Experience

• Background in one or more of:
• Healthcare / Pharma
• Advertising / Media
• Travel / Airlines
• Experience with:
• CPQ CLM or billing systems
• Marketing automation platforms
• Data / BI tools
• Salesforce certifications (Admin Platform App Builder or Developer)

Core Competencies

Systems Thinker - You understand how systems data and teams interactand can design solutions that scale.

Connector / Connective Tissue - You naturally bring people together align priorities and ensure nothing falls through the cracks.

Player-Coach - Youre equally comfortable driving strategy and alignment AND rolling up your sleeves to solve problems directly

Proactive Communicator - You anticipate needs follow up without being asked and keep stakeholders aligned at all times.

Operationally Excellent - You thrive in complexity and bring structure through: Clear processes strong documentation and consistent execution rhythms

What Success Looks Like

• Cross-functional teams operate with clarity speed and alignment
• Salesforce is a scalable reliable backbone for the business
• Projects are delivered on time with minimal friction
• Stakeholders have full visibility into systems and performance
• Processes are continuously improvingnot breaking under growth

Compensation

The US total compensation range for this full-time position is inclusive of salary equity. Our ranges are determined by role and level. The range displayed on each job posting reflects the approximate total target compensation for the position across the US. Within the range individual pay is determined by factors including relevant skills experience and education/training. Please note that the compensation listed does not include benefits.

More on /Benefits/Perks

Doximity is proud to offer industry-leading benefits to our full time employees. Some of our offerings include:

• Medical dental vision offerings for you and your family
• 401k with matching program
• Employee stock purchase plan
• Family planning support Childcare FSA and parental leave
• Life AD&D and Disability
• Generous time off holidays and paid company trips
• Wellness benefitsplus many more!

More About Doximity

For the past decade its been our mission to help every physician be more productive so they can provide better care for their patients. We believe that when doctors are connected the healthcare system works better and patients benefit. Doximity enables our verified clinician members to collaborate with colleagues stay up-to-date with the latest medical news and research manage their careers and conduct virtual patient visits. Today Doximity is the leading digital platform for U.S. medical professionals with over 80% of physicians 50% of all nurse practitioners and physician assistants and 90% of graduating medical students as members.

Joining Doximity means being part of an incredibly talented and humble team passionate about improving inefficiencies in our $4.3 trillion U.S. healthcare system. We are a team of doers who solve problems everyday by treating obstacles like an adventure and we love creating technology that has a real meaningful impact on peoples lives. Doxers are committed to working towards a more equitable world both within and beyond our office walls. This starts by fostering an inclusive and diverse work environment where differences are valued and all employees are encouraged to bring their full authentic selves to work daily. To learn more about our team culture and users check out our careers page company blog and engineering blog. Were growing fast and theres plenty of opportunity for you to make an impactjoin us! For more information visit .

EEOC Statement

Doximity is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law.