Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300 million people in 100 countries for our industry-leading security user fund transparency trading engine speed deep liquidity and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education research payments institutional services Web3 features and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
We are looking for an Operations Senior Analyst to support critical payment operations and operational monitoring within a fintech environment.
Responsibilities
Monitor Pix transactions availability failures rejections refunds and operational disruptions on a daily basis.
Track operational and performance indicators such as transaction success rates processing times transaction volumes complaints refunds and fraud-related events.
Monitor system health operational alerts and payment processing anomalies.
Support operational incident management and escalation processes during critical events.
Act as Level 2 support for critical payment and operational cases escalated by Customer Support teams.
Investigate complex customer issues involving transactions payment failures refunds reconciliation and account-related incidents.
Serve as the operational intermediary between Customer Support and Technology teams.
Coordinate incident escalations and support crisis management during operational disruptions.
Requirements
Experience in fintech payment operations customer operations NOC or digital banking environments.
Knowledge of Pix payment flows digital accounts and financial operations.
Experience supporting operational incidents and customer escalations.
Strong analytical mindset and attention to detail.
Ability to work in fast-paced and high-pressure environments.
Familiarity with operational monitoring tools ticketing systems and incident management processes.
Strong communication and stakeholder management skills.
Hands-on and problem-solving oriented profile.
Why Binance
Shape the future with the worlds leading blockchain ecosystem
Collaborate with world-class talent in a user-centric global organization with a flat structure
Tackle unique fast-paced projects with autonomy in an innovative environment
Thrive in a results-driven workplace with opportunities for career growth and continuous learning
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300 million people in 100 countries for our industry-leading security user fund transparency trading engine speed deep liquidity and an unmatch...
Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300 million people in 100 countries for our industry-leading security user fund transparency trading engine speed deep liquidity and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education research payments institutional services Web3 features and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
We are looking for an Operations Senior Analyst to support critical payment operations and operational monitoring within a fintech environment.
Responsibilities
Monitor Pix transactions availability failures rejections refunds and operational disruptions on a daily basis.
Track operational and performance indicators such as transaction success rates processing times transaction volumes complaints refunds and fraud-related events.
Monitor system health operational alerts and payment processing anomalies.
Support operational incident management and escalation processes during critical events.
Act as Level 2 support for critical payment and operational cases escalated by Customer Support teams.
Investigate complex customer issues involving transactions payment failures refunds reconciliation and account-related incidents.
Serve as the operational intermediary between Customer Support and Technology teams.
Coordinate incident escalations and support crisis management during operational disruptions.
Requirements
Experience in fintech payment operations customer operations NOC or digital banking environments.
Knowledge of Pix payment flows digital accounts and financial operations.
Experience supporting operational incidents and customer escalations.
Strong analytical mindset and attention to detail.
Ability to work in fast-paced and high-pressure environments.
Familiarity with operational monitoring tools ticketing systems and incident management processes.
Strong communication and stakeholder management skills.
Hands-on and problem-solving oriented profile.
Why Binance
Shape the future with the worlds leading blockchain ecosystem
Collaborate with world-class talent in a user-centric global organization with a flat structure
Tackle unique fast-paced projects with autonomy in an innovative environment
Thrive in a results-driven workplace with opportunities for career growth and continuous learning
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
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Posted on:
6 hours ago
Vacancies:
1 Vacancy
