Advocacy Services Program Manager

Position: Advocacy Services Program Manager

Reports to: Associate Director

Job Type:Full-time(40-hours per week) with additional on call hours as assigned

Classification: Salary Exempt

Pay: $/yr

Location: Portland ME with travel to Cumberland and York Counties

Work Structure: Hybrid (in-person and remote)

Benefits: Generous paid-time off medical/dental/vision insurance 403(b) with employer match

ABOUT SARSSM: Since 1973 Sexual Assault Response Services of Southern Maine (SARSSM) a nonprofit 501(c)(3)
organization has provided free confidential supportive services to people impacted by sexual violence child sexual abuse sexual harassment and trafficking. Our Advocacy work in Intervention Prevention and Engagement programs and services is impactful. Join us in this rewarding work!

POSITION OVERVIEW: SARSSM is looking for an experienced Advocacy Services Manager who is compassionate confident and willing to advocate for survivors of sexual violence sexual harassment and trafficking in an increasingly diverse mixture of urban and rural communities in Cumberland and York Counties. Our ideal candidate is an experienced professional in the field of interpersonal and sexual violence with a background in advocacy services program management team leadership training and a commitment to ending violence in all forms. Bilingual or multilingual skills are preferred but not required. The Advocacy Services Program Manager as part of a team of Advocates also provides on-call coverage for SARSSMs 24-hour helpline providing phone support as well as in-person accompaniments for sexual assault survivors. Several duties associated with this role require frequent local travel.

RESPONSIBILITIES

Program Coordination & Administration

• Ensure advocacy services align with agency goals grant requirements and established timelines.
• Coordinate client referrals and case assignments to maintain balanced caseloads and consistent follow-through.
• Maintain accurate client volunteer and program data within agency databases.
• Update program materials protocols and support resources in collaboration with leadership and designated staff.
• Evaluate advocacy services through surveys safety tools and other data collection methods.

Advocacy & Helpline Services

• Provide trauma-informed culturally responsive advocacy services to survivors of sexual violence sexual harassment and trafficking through phone-based virtual and in-person support.
• Participate in rotating on-call coverage for the 24-hour confidential Helpline including evening and weekend shifts as assigned (additional on-call stipend provided).
• Provide crisis intervention safety planning information referrals and systems advocacy.

Team Leadership & Training

• Support implementation and oversight of advocacy services provided by staff and volunteer advocates ensuring ethical legal and trauma-informed practices.
• Assist with onboarding training and ongoing professional development for advocacy staff and volunteers.
• Co-facilitate advocate and volunteer trainings in-service trainings and support groups as needed.
• Provide guidance on SARSSM protocols safety planning and emerging best practices in victim advocacy.

Community Collaboration

• Build and maintain collaborative relationships with community partners including law enforcement healthcare providers courts colleges correctional facilities and social service agencies.
• Represent SARSSM at coalition meetings multidisciplinary teams and community events.
• Facilitate Cumberland County Sexual Assault Response Team (CCSART) meetings.
• Network with state and national organizations addressing sexual violence and trafficking.

Additional Responsibilities

• Participate in fundraising outreach awareness and donor engagement events.
• Attend required staff meetings funder meetings trainings and professional development opportunities.
• Perform additional duties as assigned by the Associate Director.

QUALIFICATIONS

• Degree in human services social work education or related field preferred; equivalent experience and professional development may be considered in lieu of a degree.
• Experience in crisis intervention advocacy or victim services preferred.
• Knowledge of trauma-informed practices and issues related to sexual violence.
• Excellent communication public speaking facilitation and collaboration skills.
• Strong relationship-building and collaboration skills with clients volunteers staff and community partners.
• Ability to work effectively with individuals in crisis and people from diverse backgrounds.
• Proficiency with Google Workspace Zoom Microsoft Office Canva and client management systems.
• Bilingual or multilingual skills preferred.

REQUIREMENTS

• Commitment to SARSSMs mission and survivor-centered values.
• Complete required trainings within designated timeframes including:
  • 40-hour Sexual Assault Advocate Training
  • Mandated Reporter Training
  • 10-hour Support Group Facilitator Training
• Participate in ongoing professional development supervision and management training.
• Maintain reliable transportation valid drivers license or State ID and applicable insurance.
• Ability to work occasional evenings weekends on-call shifts and local travel as required.
• Employment contingent upon successful completion of background screenings including Child Abuse Registry Maine criminal background check federal fingerprinting and SARSSM probationary period.

SARSSM is an Equal Opportunity Employer and considers all qualified applicants regardless of race color religion sex gender identity or expression sexual orientation age disability language socioeconomic status political affiliation or national origin. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

SARSSM is committed to ethical equitable and survivor-centered practices. We value ongoing reflection accountability and continuous growth as individuals and as an organization.

To apply send a resume and cover letter to

Required Experience:

Manager