Platform Support Specialist

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Overview:
The Platform Support Specialist (PSS)is responsible for the operational support coordination and optimization of technology platforms that enable clinical compliance experiential learning and clinical operations across the University Reporting to the Senior Director of Platform Support this role serves as a functional owner of assigned systems training and user support to ensure effective performance user readiness and alignment with academic and clinical needs. The PSS plays a critical role in platform adoption issue resolution and continuous improvement of user experience within clinical education systems.

REQUIREMENTS:

• Bachelors degreerequired; Associate degree with relevant experience may be considered.
• 3yearsof experience in technology platform support higher education operations clinical systems support ora relatedfield.
• Experience supporting students faculty or staff in a customerâservice or helpâdesk environment preferred.

Compensation is determined based on the qualifications experience and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package including a tuition waiver and reimbursement program health insurance paid time off and a retirement savings plan. The salary range for this position is $76925 to $104075.

Click Hereor use the following link to learn more about careers at Herzing University: Support & User Assistance:

• Is responsible forthe operational ownership administration and optimization of clinical complianceexperiential learning and related platforms used by studentsfacultyand staff.
• Manage and resolvecomplexplatform related issuesincluding troubleshooting functional issuesthenexercising independent judgement to determineappropriate solutions.
• Resolve complex issuescoordinatingresolution andensuringclear documentation and follow through.
• Support platform access role configuration and user readiness.
• Own resolution lifecycle from intake through closure for assigned systems.

User Experience Documentation & Training Support:

• Own thedevelopment and maintenance of knowledgeâbase articles job aids training materials and user guides for clinical platforms.
• Deliver anddesigntrainingsessions office hours and onboarding activities for new platform users.
• Promote best practices to help users efficiently and accurately complete clinical workflows.
• Collect user feedback and contribute insights to improve workflows processes and platform usability.
• Support continuous improvement initiatives related to platform performance data accuracy and user satisfaction.
• Ensure allstandardsand documentation requirementsare consistently mettosupport compliance and audit readiness.
• Log track and update platform support tickets to ensuretimelyresolution andaccuratecommunication with users.
• Analyze platform usage trends and provide actionable recommendationsand process improvementsto leadership.
• Leadtesting and validation of fixes enhancements and platform updates prior to broader release.

Technology Collaboration & Operational Support:

• Coordinateplatform configuration setup and optimization activities that do not require ITâlevel development or coding.
• Serve as operational liaison with IT and vendors for enhancement requirementsand issue resolution.
• Lead releasereadiness activities including user communication testing coordination and postârelease support.

Collaboration Reporting & Continuous Improvement:

• Collaborate with academic leadership clinicalacquisitionquality assurance and talent acquisitionteams to align faculty procurement with clinical education needs.
• Serve as a key liaison between academic leadership and operational teamsregardingclinical faculty capacity and readiness.
• Collaboratively ensure alignment and proper focus of resources between procurement needs and talent acquisition.
• Maintain oversight of clinical faculty inventory onboarding status and readiness metrics.
• Provide regular reporting on faculty procurement outcomes pipeline health and future capacity needs.
• Identifytrends and recommend process improvements to enhance efficiency quality and consistency in clinical faculty procurement.

PHYSICALREQUIREMENTS:

• Must be able to remain in a stationary positionmostof the time.
• Must be able to occasionally move around the work location.
• Constantlyoperatesoffice and/orteachequipment which may include computers copiers fax machines audio/visuals.
• Frequently uses voice and hearing to communicate with studentsstaffor colleagues face-to-face or over the telephone.
• Visually or otherwiseidentifyobserveand assess.
• Occasionally move carry or lifttenpounds.
• Potential for minimal travel.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual provides an inclusive and collegial community where individuals are valued heard and empowered to contribute to the effectiveness of the institution.

It is the universitys practice to recruit and hire without discrimination because of skin color gender religion LGBTQi2 status disability status age national origin veteran status or any other status protected by law. University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at Experience:

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