Employee Experience Manager

Are you RichmondR.E.A.D.YRespect.Equity.Accountability.DiversityYOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

The Employee Experience Manager leads the Citys employee experience strategy and programs to strengthen organizational culture improve employee engagement and enhance the employee lifecycle from onboarding through offboarding. This position supervises a team responsible for onboarding offboarding engagement initiatives employee recognition programs and performance management administration.

This role partners with executive leadership department directors and HR leadership to design and implement programs that foster a positive workplace culture improve employee retention enhance organizational effectiveness and align the workforce with the Citys mission values and strategic priorities.

Organizational Culture and Employee Engagement

• Leads the development and implementation of the Citys employee experience and engagement strategy
• Designs and implements programs that strengthen organizational culture and employee morale
• Oversees employee engagement initiatives surveys and action planning
• Analyzes engagement data and provides recommendations to leadership
• Develops initiatives to improve employee retention satisfaction and workplace climate

Onboarding and Offboarding Programs

• Oversees the Citys onboarding program to ensure a consistent and positive new hire experience
• Develops onboarding tools orientation programs and onboarding standards
• Oversees offboarding processes including exit interviews and data analysis
• Identifies trends and provides recommendations to improve employee retention and experience

Employee Recognition and Appreciation Programs

• Develops and administers employee recognition and appreciation programs
• Implements programs that recognize employee performance service and contributions
• Coordinates employee appreciation events and initiatives
• Ensures consistent and equitable recognition practices across departments

Performance Evaluation Program Administration

• Oversees administration of the Citys performance evaluation program
• Ensures timely and consistent completion of performance evaluations
• Develops tools resources and guidance for managers and employees
• Provides training and support to departments on performance management practices
• Recommends improvements to performance management systems and processes

Program Development and Strategy

• Develops and implements employee experience initiatives aligned with organizational goals
• Partners with HR leadership department directors and executive leadership to support workforce initiatives
• Recommends strategies to improve employee engagement retention and workplace effectiveness
• Leads continuous improvement efforts related to employee experience programs

Supervisory Responsibilities

• Supervises employee experience staff
• Assigns monitors and evaluates staff work
• Provides training coaching and performance management
• Establishes work priorities and operational procedures
• Ensures high-quality consistent program delivery

MINIMUM TRAINING AND EXPERIENCE:

• Bachelors degree in Human Resources Business/Public Administration or a related field
• 2 years of professional human resources generalist experience
• Experience developing and implementing employee engagement onboarding or organizational culture programs
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Preferred:

• Masters Degree
• Supervisory experience
• Experience in local government or public sector
• Experience leading organizational culture or engagement initiatives

• Candidates must obtain a Human Resources certification (such as SHRM-CP SHRM-SCP PHR or SPHR) within 12 months of hire.

• Federal/state benefits healthcare and employment laws and regulations including FMLA FLSA and federal hiring practices and regulations
• Functions and policies of assigned department
• Human Resources best practices

• Interpersonal communication
• Oral/written communication
• Presentations
• Customer service
• Negotiation and conflict-resolution
• Leadership and team development/building
• Researching budgeting and recordkeeping

• Troubleshoot research and accurately interpret benefits and human resources laws and regulations
• Plan and lead projects from beginning to end develop timelines and documentation of processes including all appropriate departments/personnel within and outside of the City
• Establish and maintain excellent working relationships with City employees managers officials and outside vendors
• Multi-task and manage competing priorities
• Work independently with minimal supervision as well as within a team environment
• Manage confidential/sensitive data with a high degree of confidentiality
• Problem solve
• Manage time effectively
• Prioritize
• Demonstrate moral and ethical integrity
• Think critically and make sound judgments

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts electrical currents vibrations etc.; atmospheric conditions such as fumes odors dusts gases and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people imminent danger and a threatening environment.

Physical Requirements and Working Environment: Due to the nature of work assignments incumbents must be able to perform detailed work on multiple concurrent tasks with frequent interruptions and under time constraint. While performing the essential duties of this job the employee is regularly required to talk hear see and use hands wrist or fingers in a repetitive motion finger (pick pinch type or otherwise work primarily with fingers). The employee is occasionally required to walk stand and reach extending arms and terms of the physical strength to perform the essential duties this classification is considered to be sedentary exerting up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .

This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.

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