Associate Executive Director (Well-Spring)

Associate Executive Director
Well-Spring A Life Plan Community Greensboro NC

Few jobs offer the opportunity to make a difference in someones life every day. Thats exactly what the professionals at Well-Spring do. Our team builds meaningful relationships with residents creating a strong sense of community and purpose.

Well-Spring is a highly regarded award-winning Life Plan Community and has been voted Best Place to Work in Guilford by the News & Record for three consecutive years. With many team members serving for decades were proud of our strong culture low turnover and commitment to excellence.

Position Summary

The Associate Director reports to the Executive Director and provides leadership across resident-facing programs and services. This role supports daily operations drives strategic initiatives and partners with leaders across the organization to ensure exceptional resident experiences and operational excellence.

Key Responsibilities

Team Leadership & Development

• Lead coach and support leaders and team members
• Set clear expectations and promote accountability
• Foster a collaborative service-driven culture

Resident Experience

• Build strong relationships with residents and families
• Address concerns proactively and professionally
• Partner with teams to enhance programs and services

Resident Communication & Engagement

• Oversee resident communications and publications
• Serve as a liaison to resident committees and the Resident Association

Operations Planning & Budgeting

• Support budgeting and financial oversight
• Contribute to strategic planning and key initiatives
• Assist with special projects and operational improvements

Transitions & Move Management

• Ensure a smooth compassionate move-in and move-out experience
• Collaborate with internal teams and external partners

Partnerships & Community Presence

• Build relationships with vendors community partners and prospective residents
• Support events outreach and marketing efforts

Compliance & Quality

• Uphold policies Code of Conduct and Resident Rights
• Support regulatory compliance and quality initiatives

Cross-Functional Collaboration

• Partner with internal teams and service providers to support resident well-being

Qualifications

• Bachelors degree required
• NC Nursing Home Administrators License preferred (current or past)
• Progressive leadership experience in senior living healthcare hospitality or similar environment
• Strong communication relationship-building and conflict-resolution skills
• Experience with budgeting planning and operational oversight
• Ability to work effectively in a regulated environment

Why Join Well-Spring

• Award-winning workplace culture
• Strong leadership support and collaboration
• Opportunity to make a meaningful impact every day
• Stable organization with long-tenured team members