Vice President of Membership Experience & Growth

YMCA OF GREATER MONTGOMERY

Job Location:

Montgomery, TX - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

POSITION SUMMARY:

The Vice President of Membership Experience & Growth provides strategic and operational leadership for the YMCA of Greater Montgomerys membership enterprise across 17 branch locations. This executive role is responsible for driving membership growth engagement retention and staff excellence ensuring that every member interaction reflects the YMCAs mission values and commitment to community impact.

This leader will build and execute a comprehensive association-wide membership strategy that positions membership as the front door to the YMCAconnecting individuals and families to programs relationships and life-changing experiences. The Vice President of Membership Experience & Growth will directly lead and develop branch membership leaders and teams establish consistent standards of excellence and cultivate a culture of hospitality accountability and growth through a focus on experience.

OUR CULTURE:
Our mission and core values are brought to life by our the Y we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become.We are genuine: we value you and embrace your individuality.We are hopeful: we believe in you and your potential to become a catalyst in the world.We are nurturing: we support you in your journey to develop your full potential.We are determined: above all else we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

Strategic Membership Growth & Revenue Leadership

Develop and lead an association-wide membership growth strategy focused on recruitment engagement and retention across all branches.
Establish clear membership goals benchmarks and performance indicators aligned with organizational financial and mission outcomes.
Partner with the senior leadership to align membership growth with overall association strategy budget and community impact goals.
Champion innovative approaches to membership models pricing strategies and access pathways that expand reach while honoring the Ys mission.

Member Experience & Engagement

Ensure a consistent high-quality member experience across all 17 locations from first contact through long-term engagement.
Create and oversee systems that foster a welcoming inclusive and relationship-driven culture at every membership touchpoint.
Lead initiatives that strengthen member loyalty sense of belonging and program participation.
Utilize member feedback data and insights to continuously improve service delivery and engagement strategies.

Leadership of Membership Teams

Provide direct leadership coaching and accountability to branch membership directors and teams serving as the face of the Y.
Establish training onboarding and professional development systems that build confident high-performing membership staff across the association.
Promote leadership behaviors that reflect YMCA Cause-Driven Leadership competencies including collaboration communication and community-building.
Build a pipeline of membership talent capable of advancing into broader YMCA leadership roles.

Training Standards & Systems

Design and implement association-wide membership training programs tools and playbooks to ensure consistency and excellence across branches.
Set and monitor operational standards related to membership sales onboarding engagement and retention.
Partner with operations finance marketing and program teams to ensure seamless integration of membership systems and practices.
Leverage technology and data to track performance identify trends and inform decision-making.

Community Presence & Brand Alignment

Serve as an ambassador for the YMCAs mission values and brand through member interactions and community engagement.
Collaborate with marketing and communications teams to align membership messaging with the YMCAs brand promise and community impact.
Represent the association in community partnerships events and initiatives that support membership growth and visibility.

LEADERSHIP COMPETENCIES:

Mission Advancement
Collaboration
Operational Effectiveness
Developing & Inspiring People
Communication & Influence
Change Leadership

QUALIFICATIONS:

Bachelors degree in business nonprofit management human services or related field required; Masters degree preferred.

Seven (7) or more years of progressive leadership experience in membership customer experience sales or operations.

Strong written verbal and interpersonal communication skills.

Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Experience leading multisite or associationwide teams preferred.

YMCA experience strongly preferred.

YMCA Organizational Leader certification preferred (or ability to obtain within required timeframe).

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
The employee frequently is required to sit and reach and must be able to move around the work environment.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision distance vision and the ability to adjust.
The noise level in the work environment is usually moderate.

Required Experience:

Exec

POSITION SUMMARY:The Vice President of Membership Experience & Growth provides strategic and operational leadership for the YMCA of Greater Montgomerys membership enterprise across 17 branch locations. This executive role is responsible for driving membership growth engagement retention and staff ex...