Software Support Business Partner

POSITION SUMMARY

The Software SupportBusiness Partnerprovideseducationawarenesstraining and documentation for PRPAs software offerings including the suite ofMicrosoft 365products. Reporting to the Manager Digital Business the Software SupportBusiness Partnerisresponsible for the ongoing configurationsupport and trainingof PRPAs software assets.

POSITION ACCOUNTABILITIES

• Provide ongoing support for PRPAs softwareassets andacting as the liaison between end users and vendors when escalation is.

• Maintains awareness of emerging AI capabilities and leads the adoption of approved AI tools and practices to help transition PRPA toward an AI-augmented workforce.

• Assistsin the administration of PRPAs Microsoft 365 environment ensuring a compliant and secure configuration baseline.

• Applies the ITIL Change Management framework when implementing configuration changes to PRPAs software assets.

• Assesses new software applications features and functionality to ensure alignment with PRPAs software strategy.

• Regularly assesses the Microsoft product roadmap to provide recommendations and plan for the implementation of new functionality and features.

• Coordinates testing and user enablement for new features and functionality.

• Develops andmaintainstraining materials including documentation and short videos to support PRPAs enterprise software.

• Delivers training to end users including individual and group sessions both in-person and virtual.

• Promotes ongoing education and awareness of PRPAs software assets for new and existing staff.

• Documents system configurations and changes including business process impacts.

• Completes assignments on behalf of theManager DigitalBusinessand others as.

WORKING CONDITIONS

• Workspredominantly inan office environment.
• Regular full-time position (37.5 hours per week). Regular working hours are Mondays to Fridays 8:00 AM to 4:30 PM with 1 hour lunch break.

JOBSPECIFICATIONS

Formal Education

• Degree or diploma from a recognized College or University in a related field (e.g. Information Technology Information Systems Adult Education Instructional Design Communications Organizational Development) or an equivalent combination of education training and related experience.
• Relevant certifications such as ITIL Microsoft and/or learning & change enablement credentials (e.g.ProsciChange Management CPTD/ATD certificatesfacilitationor instructional design training).

Related Experience

Other Requirements

• Excellent interpersonal and communication skills (both verbal and written).
• Good knowledge of data privacy practices.
• Strongability to organize and present data in support of decision making.
• Demonstrated ability to manage multiple projects concurrently and to effectively handle changing priorities.
• Enthusiastic and self-motivated.
• Works well individuallyandin a team environment.
• Creative and intuitive thinker.
• Demonstrates commitment to the Ports Vision.
• Able to obtain security clearance under Transport Canadas Security Clearance Program.

The base salary range for this role is $90969-$113711. This position is eligible for a performance-based variable incentive targeted at 10% of the base salary.

Equity Diversity Inclusion and Belonging are at the heart of PRPAs culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodation or special assistance throughout the interview process please submit a request by email to.

Individuals of Indigenous descent are strongly encouraged to apply.