Customer Strategy and Delivery Lead

Overview

We are seeking a highly driven entrepreneurial individual to own the successful delivery adoption and ongoing success of our healthcare AI solutions across strategic customer accounts.

At Keebler Health we are building AI that fits into the real-world complexity of healthcaresupporting clinicians improving operations and ultimately driving better patient outcomes. This role sits at the intersection of implementation customer strategy and long-term relationship leadership ensuring our technology delivers meaningful impact where it matters most.

You will serve as the primary point of accountability from post-sales handoff through the full customer lifecycleowning not just delivery but the success and evolution of each customer partnership. This role will report directly to the Director of Implementation.

Key Responsibilities

Strategic Account Ownership

• Own a variety of strategic customer accounts from post-sales handoff through ongoing engagement
• Build and maintain trusted relationships with clinical operational technical and executive stakeholders
• Serve as the primary point of accountability for customer needs
• Develop account-level strategies aligned to customer goals and organizational priorities

Implementation & Delivery Management

• Lead end-to-end implementation of Keebler Health AI solutions in complex environments
• Translate customer requirements into clear execution plans and drive delivery against milestones
• Coordinate cross-functional teams (sales product engineering clinical) to ensure successful implementation and ongoing delivery of requirements
• Ensure implementations meet quality timeline and regulatory expectations
• Coordinate continuous improvement in how solutions are deployed and supported over time
• Own the full customer journey including onboarding adoption optimization
• Monitor account health and proactively identify risks gaps or opportunities

Value Realization & Outcomes

• Define track and communicate success metrics tied to clinical operational and financial outcomes
• Ensure customers achieve meaningful ROI and sustained value from AI solutions
• Drive adoption across diverse stakeholder groups
• Identify and support opportunities for expansion and deeper impact
• Contribute to playbooks tools and best practices that enable repeatable success

Qualifications

• 610 years of experience in SaaS healthcare technology or healthcare operations
• Experience in startup or high-growth environments with comfort operating in ambiguity
• Proven ability to manage complex customer relationships and long-term engagements
• Experience leading implementations or deployments of software solutions
• Strong ability to navigate technical clinical and business stakeholders
• Excellent communication organization and problem-solving skills
• Familiarity with healthcare workflows data or AI-driven products preferred

What Success Looks Like

• Customers successfully deploy and adopt solutions with strong trust and engagement
• Clear measurable outcomes and value realization across accounts
• High retention and expansion within strategic accounts
• Contribution to our scalable processes and playbooks and begin to take shape

When Applying

In addition to your resume when hiring also include:

• A highly personalized bold and hilarious Keebler Healthstyle introduction that grabs attention - outgoing fun and uniquely you (not uniquely ChatGPT). Think: confident high-energy slightly irreverent (but still professional) with a smart nod to healthcare value-based care and the fact that were building something real.

Either apply here or email with the role youre applying for your resume Keebler Health-style introduction and a link to your LinkedIn.

What we Offer

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced mission-driven startup environment.
• Significant ownership and influence over product and technical direction.
• Professional growth and learning opportunities in healthcare and distributed systems.
• Collaborative supportive team culture.
• Chance to make a meaningful impact on the healthcare industry.