Service BDC Representative Group 1 Toyota Rivertown
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
We are looking for a high-energy results-driven Service BDC Agent to be the voice of our service department. Your primary goal is to turn inbound inquiries and outbound reminders into scheduled service appointments. This role is perfect for someone who thrives in a fast-paced environment and enjoys building rapport over the phone text and email..
In addition to competitive pay we offer our associates the following benefits:
- Attractive Commission Structure: Performance-based bonuses for every appointment that is set and shows.
- Career Growth: Clear pathways to becoming a Service Advisor BDC Manager or Sales Consultant.
- Full Benefits:Medical Dental Vision 401(k) and Paid Time Off.
- Perks:Employee discounts on vehicle purchases parts and service repairs.
Responsibilities
- Lead Response:Respond to all service inquiries and website leads within minutes.
- Appointment Setting:Manage high-volume inbound/outbound calls to schedule vehicle maintenance repairs and recalls.
- Outbound Outreach:Conduct 160 daily outbound touches for service reminders missed appointments and declined service follow-ups to keep the service drive full.
- CRM Management: Log every interaction with 100% accuracy in our CRM/Xtime.
- Goal Tracking:Meet or exceed daily KPIs for call volume appointment set rates and appointment show rates.
- Customer Education:Promote current dealership service specials and maintenance packages to maximize upsell opportunities.
Qualifications
- Experience:Previous experience in a call center dealership or high-volume customer service role is highly preferred.
- Tech Savvy:Skilled in using CRM software Microsoft Office and Xtime.
- Communication:Elite phone etiquette and the ability to follow professional scripts while remaining personable.
- Resilience:A can-do attitude and the ability to handle customer objections with empathy.
- Availability:Monday-Friday 9-6 Saturday 9-7 including rotating Saturdays
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race color religion sex national origin age disability or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.
Required Experience:
Unclear Seniority
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
