Servicing Operations Specialist

GoodLeap

Job Location:

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions from solar panels and batteries to energy-efficient HVAC heat pumps roofing windows and more. Over 1 million homeowners have benefited from our simple fast and frictionless technology that makes the adoption of these products more affordable accessible and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeaps proprietary AI-powered applications and developer tools to drive more transparent customer communication deeper business intelligence and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit GivePower which is building and deploying life-saving water and clean electricity systems changing the lives of more than 1.6 million people across Africa Asia and South America.

The Servicing Operations Specialist is responsible for oversight validation and control of subservicerservicing activities ensuring all operational outputs are accurate compliant and aligned withcompany investor and regulatory requirements.

This role serves as a first line of defense for servicing quality and compliance with primaryresponsibility for subservicer monitoring reconciliation integrity and audit execution/support

Essential Job Duties and Responsibilities:

Subservicer Oversight & Operational Monitoring

Monitor daily subservicer activity across billing paymentapplication reconciliations adjustments and account maintenance
Validate accuracy completeness and timeliness of transactionsperformed by the subservicer
Identify defects trends and SLA misses; escalate issues withsupporting data
Ensure alignment between internal expectations and subservicerexecution

Audit Management & Execution

Lead servicing support for investor and state audits
Pull and validate required documentation transaction histories andaccount records
Perform payment tracing and transaction validation to supportaudit requests
Partner with internal teams to respond to audit inquiries anddeadlines

Reconciliation & Exception Resolution

Identify and investigate reconciliation discrepancies across servicing systems and financial records
Partner with subservicer and internal teams to resolve breaks
Validate corrections and ensure proper system alignment
Track recurring issues and escalate for root cause resolution

Exception Management & Dispute Resolution

Review audit findings servicing exceptions and identified defects
Draft and support disputes of findings where appropriate
Provide data-backed explanations and supporting documentation
Partner with Manager on escalated or systemic issues

Quality Control & Compliance Monitoring

Ensure adherence to servicing policies procedures and regulatoryrequirements
Support internal QA efforts and control validation
Identify control gaps and escalate risks

Process Feedback & Continuous Improvement

Identify trends in subservicer errors audit findings or reconciliationbreaks
Provide recommendations for process improvements
Support implementation and validation of fixes

Required Skills Knowledge and Abilities:

2 years of experience in servicing operations financial operations audit support orreconciliation-focused roles
Strong understanding of financial reconciliations and payment processing preferred
Direct experience with subservicer or vendor oversight servicing quality control ortransaction validation strongly preferred
Experience supporting investor audits state/regulatory audits or internal auditfunctions preferred
Hands-on experience with payment processing flows transaction lifecycle andservicing system activity (even if not directly processing)
Intermediate Microsoft Office (Word Excel and Outlook) skills
Strong problem-solving abilities and critical thinking skills (research gather arrangecompile summarize and evaluate data in recommending solutions)
Organized with strong time-management technical proficiency and superb attentionto detail
Ability to conceptualize and quickly understand new processes
Demonstrate ability to prioritize and work effectively while meeting tight deadlineswith accuracy and minimal supervision
Agile and flexible to changes whether driven by shifting industry investors companyor department initiatives/mandates
Ability to handle multiple projects simultaneously
Excellent written and oral communication skills
Capability to work independently and as a team player
Ability to establish and build healthy working relations and partnerships with servicerspeers and third parties

Compensation: MXN $140.25/hour

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by ones supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities reassign or transfer job position or assign additional job responsibilities subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment perform the essential functions of the job or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career then we want to work with you! Apply today!

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Required Experience:

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions from solar panels and batteries to energy-efficient HVAC heat pumps roofing windows and more. Over 1 million homeowners have benefited from our simple fast and frictionl...