Customer Service & Client Engagement Representative
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Job Location:
Brits - South Africa
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Reference: CET004297-Mich-1
Job Title:
Customer Service & Client Engagement Representative
Employment Type:
Contract Position
Location:
Brits North West
(Office-based during initial training; remote work may be considered at a later stage)
The Customer Service & Client Engagement Representative is responsible for maintaining effective communication with clients conducting outbound calls and ensuring accurate client data management. The role supports business development and client retention efforts and serves as a developmental position with potential progression into a full-time recruitment role.
JOB SPECIFICATION
Job Title:
Customer Service & Client Engagement Representative
Employment Type:
Contract Position
Location:
Brits North West
(Office-based during initial training; remote work may be considered at a later stage)
Role Purpose
The Customer Service & Client Engagement Representative is responsible for maintaining effective communication with clients conducting outbound calls and ensuring accurate client data management. The role supports business development and client retention efforts and serves as a developmental position with potential progression into a full-time recruitment role.
Duties & Responsibilities
Key Responsibilities
- Conduct outbound telephone calls to prospective and existing clients
- Maintain professional relationships with clients and provide accurate information
- Update manage and maintain client records on internal databases
- Assist with general administrative duties related to client engagement
- Ensure accurate data capturing and compliance with internal procedures
- Represent the company professionally in all client interactions
Minimum Requirements
- Fully bilingual in Afrikaans and English (verbal and written)
- Strong verbal communication skills with a confident telephone manner
- Comfortable engaging with clients and building rapport
- Ability to work independently and manage time effectively
- Must be based in Brits or surrounding areas
- Must have own laptop and reliable internet connection
- Must be able to attend office-based training during the initial onboarding period
Preferred Competencies
- Strong interpersonal and communication skills
- Attention to detail and accuracy in data management
- Self-motivated with good organisational skills
- Professional reliable and goal-oriented approach to work
Remuneration and Benefits
- Hourly rate: R35 per hour
- Airtime provided for work-related calls
- Performance-based incentives introduced once performance is established
Training and Development
- Initial training provided at the companys office
- Ongoing support and development provided
- Opportunity for career progression into a permanent recruitment role for suitable candidates
Application Process
Applicants are required to submit the following:- Updated CV
- Most recent payslip (if applicable)
- Copy of Matric certificate
Package & Remuneration
R 32 - R 35 - Hourly
Required Experience:
Unclear Seniority
