Student Casual – Welcome Registration Assistant – Student Services – Grade 2 – 906025

Please note that this vacancy may be taken down early depending on the number of applications received. We advise you to submit your application promptly.

Our offer to you

At the University of Birmingham Worklink is the dedicated student employment service which helps students to find flexible well paid part-time roles that fit around your studies. Each year the University invests more than 2.5 million to employ 3000 of our own students in a wide range of roles supporting our student community into part-time work. Roles available via Worklink include a range of positions including administrative roles support staff such as cleaners or baristas research roles and many more.

Jobs through Worklink help you to gain work experience develop skills relevant for your future career and improve your soft and hard skills in a professional setting. Enhance your CV and get valuable experience ready for graduate roles and feel connected to your university and local community.

Our jobs are flexible and can be scheduled around your academic commitments so you can focus on your studies first. Our team are passionate about supporting students into work. Worklink are based in a central location on campus which is easily accessible for students and can also be contacted online.

Find out more about working through Worklinkhereor via thestudent intranet.

Job Context

You will be involved in providing front line information advice and services to new students from all over the world regarding Welcome and Registration activities and will act as an ambassador for the University in welcoming these new students and their guests to campus.

Job Summary

Typically Welcome Registration Assistants are assigned to one main duty which you will work on for the majority of the Welcome period. Some roles may require additional training.

The three main areas that you could be assigned to are:

• ID Card processing this is a process driven role where you will process and produce ID cards. You will be trained on using several systems.
• Queue Management/General this incorporates everything else such as giving directions around campus supporting students with administration related tasks queue management.

Duration and Working Hours

All Welcome Registration Assistants are required to be available for the duration of Arrivals Weekend and Welcome Week (Saturday 19- Friday 25 September). Some shifts will be available before and after this time on an opt-in basis. The hours/days of work will vary but are likely to be in the region of 10-30 hours over the course of Welcome Week and up to 20 hours for the following week. These hours cannot be guaranteed and will vary depending on business requirements and volume of work. Hours are also subject to continuing satisfactory staff performance.

Welcome Registration Assistants will need to be flexible due to the variety of roles required from producing ID cards to helping with managing the queues. Hours will be agreed and discussed with successful candidates by the Hub Services Management Team Student Services as part of planning for Registration and Welcome 2026.

Successful candidates will be expected to dress appropriately adhere to safety protocols and measures and act in a professional manner at all times.

In addition successful applicants will be expected to complete relevant (paid) training in advance of starting the role. Training details will be confirmed closer to the time with successful applicants and may involve both online and in-person aspects. Following completion of the training or at any point during the period of employment Student Services reserve the right to end the employment without notice. This is to ensure that all staff have a proven aptitude for customer service focused work and maintain professional standards at all times.

The University is adhering to Government guidance on running workplaces and events safely. Work is dependent on the continuation or change to these guidelines; hours of work may change or become unavailable due to unforeseen circumstances.

Student employees health and safety

Our students health and safety is our primary concern. You can be assured that we will take all necessary steps to ensure you stay safe whilst undertaking your roles. We also expect that you abide by any instructions or safety measures you are provided with to help ensure the safe running of venues and events and highlight any issues you become aware of to a relevant staff member.

Main Duties

Successful applicants will be allocated to service-based teams and will be fully trained to be able to support any one of the key service teams. You will:

1. Adhere to safety measures and protocols laid out by the University and through training.

2. Be friendly approachable and proactive in whatever role is required.

3. Welcome new students to the University of Birmingham and act as an information point for new students and their families.

4. Support the smooth running and operations of key Welcome activities.

5. Support venue managers to manage physical events safely ensuring students are accessing the right services in the right way and that health and safety of all is a key priority.

6. Act with professionalism when handling confidential information such as students registration information.

7. Check Teams and other communications for updates.

8. Undertake any other duties as necessary and appropriate to the successful delivery of Welcome.

Role Dependent Duties

Depending on the role(s) you are assigned to you may:

1. Provide information and answer queries inside and outside the Registration marquee

2. Proactively encourage students to engage with activities such as the Welcome Fair and Wellbeing Marquee.

3. Answer registration queries from students including accessing proof of registration letters.

4. Carry out identity checks on students prior to students receiving their University ID cards.

5. Support students with completing the Online Registration process.

6. Produce and distribute ID cards to students.

7. Provide queue management at venues including directing students to the right service taking visitor counts and ensuring students have necessary documents/an appointment.

8. Proactively collate student and visitor feedback through various mechanisms.

Person Specification

1. Must be able to learn new IT systems quickly and maintain data confidentiality and accuracy at all times.

2. Must have the confidence and ability to talk to and communicate with a wide range of people and be proactive in doing so (e.g. watch out for people who might look lost or not know what to do).

3. Must have the ability to work on own initiative but also must be able to demonstrate a good team working ethos.

4. Must have the ability to manage time effectively and ensure that timings/working hours are adhered to.

5. Must be able to work to deadlines/timescales.

6. Must understand what good customer service is and preferable to have experience of working in a customer focused/facing environment previously (e.g. retail office reception other similar role).

7. Must be available to work between Saturday 19 and Friday 25 September 2026.

For any informal queries please contact Evie Wilkes () or Al Rodgers ()

The University of Birmingham restricts all students to working up to20 hours per week during term time for a maximum of 13 consecutive weeks. If your application is successful and your course does not follow the usual academic term timetable (e.g. PGT PGR or PhD student)you and your supervisor must formally agree vacation periods if this role exceeds 20 hours per week. In addition to this please be aware if you are aninternational studentyou will be required to apply to the Registry for the appropriateauthorised absence.

You are only eligible to apply to this role if you are a current University of Birmingham student. If you are not a University of Birmingham student your application will not be considered.

To work you will need to carry out a right to work check.These checks will need to be completed prior to work commencing.

Regarding the use of AI in applications we review hundreds of applications and shortlist candidates based on their unique perspective motivations and potential.Cover letters generated through or edited by AI tools (e.g. ChatGPT or CoPilot) are easy to identify.They produce generic answers and will not score highly enough to progress. You may use AI tools for research but all written content in your application must be your own work. Authenticity and originality are key to standing out in this process.

Due to the high volume of applications we receive were unable to contact all applicants individually.You can check the progress of your application by logging into theWorklink jobs portalusing the same email address you used to apply. If you havent heard back withinsix weeks of the closing date please assume your application has been unsuccessful.