Spa Manager

Spa Manager

Location: Glenmarie
Employment Type: Full-Time

Role Overview

The Spa Manager is responsible for the overall leadership and performance of the spa. This role combines operational excellence people leadership guest experience management and strong commercial acumen.

The successful candidate will act as both a strategic leader and hands-on operator ensuring the spa runs efficiently while consistently exceeding guest expectations.

Key Responsibilities

1. Operations & Service Excellence

• Oversee day-to-day spa operations ensuring smooth scheduling optimal room utilization and efficient therapist deployment

• Develop implement and continuously improve Standard Operating Procedures (SOPs) for all treatments and guest touchpoints

• Ensure full compliance with hygiene sanitation and safety standards particularly for nail care facial equipment and treatment rooms

• Monitor service quality through regular checks guest feedback and mystery audits

2. Team Leadership & People Management

• Lead inspire and manage a multicultural team of international therapists and local support staff

• Foster a respectful inclusive and high-performance work culture

• Manage recruitment onboarding training performance appraisals and disciplinary processes

• Conduct regular skills training and service refreshers to uphold luxury standards and brand consistency

3. Guest Experience & Reputation Management

• Ensure every guest enjoys a seamless personalised and memorable journey from booking to departure

• Proactively manage guest feedback complaints and service recovery with professionalism and discretion

• Maintain a minimum 4.8-star rating across Google and relevant social media platforms

• Develop and implement client retention initiatives including loyalty programmes memberships and personalised follow-ups

4. Sales Marketing & Brand Development

• Act as a brand ambassador for Genius Palms within the Glenmarie community and beyond

• Design and execute promotions seasonal packages memberships and corporate partnerships

• Oversee the spas digital presence including Google Business Profile and social media channels

• Ensure consistent brand tone visual identity and messaging across all marketing touchpoints

5. Inventory Procurement & Controls

• Manage inventory of all spa products consumables and retail items

• Negotiate with suppliers to achieve cost efficiencies while maintaining premium quality

• Implement robust controls to minimise wastage theft and misuse

6. Financial & Commercial Performance

• Own and manage the spas Profit & Loss (P&L) performance

• Drive revenue growth through pricing strategy menu engineering retail sales and membership programmes

• Monitor and control operating costs including labour consumables and overheads

• Prepare weekly and monthly performance reports with clear insights and recommendations for improvement

Qualifications & Experience

• Bachelors Degree/Diploma in Hospitality Management Business Administration Wellness Management or a related field (preferred)

• Professional certification in Spa Management Aesthetics or Wellness Therapy is an advantage

• Minimum 57 years of managerial experience in a spa wellness hospitality or luxury service environment

• Strong understanding of spa treatments wellness concepts and luxury service standards

• Proven leadership communication and problem-solving skills

• Strong commercial and financial acumen

• Excellent command of English and Bahasa Malaysia

• Willingness to work weekends and public holidays as required

What We Offer

• Newly renovated luxury spa facility

• Competitive salary and benefits package

• Clear career progression and leadership development opportunities

• Supportive professional and growth-oriented working environment

Benefits

• Free parking

• Gym membership

• Staff discounts

• Health insurance

• Opportunities for promotion and professional development