Trade Platform Support Analyst

Class: Full-time AND Permanent

Legal Entity: StoneX Financial Pte. Ltd.

Reports to: Lead Trade Platform Support

Position Purpose:

The Operations trade platform support team is responsible for maintenance and support of order management system including account and limit set ups for Derivatives product complex.

Primary duties will include:

• Liaise with vendors on system-related support and implementation issues bugs fixes enhancements
• OMS User creation limits & required setup to facilitate clients trading
• On-boarding of Trading Clients to various Exchange via Sponsored or FIX protocol & APIs
• Implement automation of report generation OMS SOD credit limits & positions parsing and upload & reconciliations of positions limits
• Provide first line support for customer trading and system functionality support.
• Monitor actively and respond to alerts within trading system atmosphere
• Record all queries in client related to trade support analysis
• Provide support for internal and external stakeholders on trading system support.
• Be adept to operations team processes and ensures procedures are up to date.
• Be proactive in reviewing and identifying areas for processes improvements aimed as increase efficiency and improving control environment for the team.
• Participate in project deliveries UAT and Ad-hoc system testing as nominated by line manager.

To land this role you will need:

• A good Bachelors degree or exceptionally strong results in a Diploma or equivalent qualification
• 2 years of relevant experience in Trading Systems administration and/or Derivatives Operations
• Work with high standards of accuracy and diligence
• Ability to work in a team environment and interact with all levels of the organizations.
• Demonstrate ability to work independently multi-task and consistently meet deadlines.
• Excellent written and oral communication skills in English

Working environment:

• 4 days in office 1 day remote

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