Lead Client Solutions Engineer

About us @Symphony

But that was only chapter one. Were now building on our purpose-built network expanding AI-powered real-time collaboration redefining flexibility with fully cloud-native software with our trader voice product and rethinking the industrys approach to identity verification connection and intelligence. .

The opportunity and our ambition are huge. But we need passionate dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you wont get elsewhere.

Role Description:

The Project Delivery and Technical Support Specialist will own the delivery of projects toSymphonys client base across APAC. This role spans the full client lifecycle from RFP and pre-sales architecture through to post-deployment troubleshooting and includes design andimplementation of advanced voice network solutions along with ongoing mentorship for theprofessional services team.

Responsibilities:

Project Delivery

• Own end-to-end project delivery for APAC clients
• Lead the RFP process ensuring appropriate responses and documentation
• Manage regional quoting with quotes passed to the UK Professional Services team

Technical Support and Troubleshooting

• Resolve complex issues for customers on-site and remotely
• Support lab setup integration testing and configuration of Symphony products
• Design architect and implement advanced voice network solutions
• Review customer network and firewall/proxy setups for Cloud9 integration
• Provide backup support to client services and technical support as needed

Mentorship and Team Support

• Mentor and upskill the professional services team
• Assist with onboarding and training of new team members

Pre-Sales and Post-Sales Support

• Ensure smooth transitions from sales through to deployment
• Collaborate with Support Development and DevOps teams to resolve issues
• Enhance the customer experience across the full implementation lifecycle

Required Qualifications:

• Professional experience in IT implementation networking and technical support
• Prior experience in a professional services or solutions engineer role with pre/post-salesscope
• Strong customer-facing skills with excellent verbal and written communication
• Experience troubleshooting voice networking telephony recording and UCC technologies(SBC SIP VoIP)
• Knowledge of SIP RTP and VoIP architectures
• Experience designing configuring and maintaining Oracle SBCs (Acme Packet series)
• Cloud environment experience especially AWS or GCP
• Experience with trading floor support and trader voice implementation (highly desired)
• Technical Skills: voice troubleshooting AWS/GCP RESTful APIs Network diagnostics SaaS delivery CCNS / CompTIA Net SIP / RTP / VoIP Active Directory UCC technologies Oracle SBCs (Acme) MSI Deployment Firewall / Proxy
• Strong interpersonal skills able to work effectively with Support Dev and DevOps teams
• Problem-solving focus with a commitment to customer satisfaction
• Ability to manage multiple projects and prioritise effectively

Compensation:

• Base Salary: SGD 165000 - 195000 base salary
• Bonus Plan

Benefits and Perks:

• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Local events team building and development opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment.