Field Operations Executive Noida
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Designation - Field Operations Executive
Location - Noida
Qualification - Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
Experience - 0 - 3 Years
About Rentokil PCI
Rentokil PCI is Indias leading pest control service provider and a Rentokil Initial brand. Formed in
2017 through a joint venture between Pest Control India and Rentokil it operates across 300
locations aiming to set new standards in customer service. The company focuses on
industry-leading operations through best practices innovation and digital 2024
Rentokil PCI strengthened its market leadership by acquiring HiCare expanding its services and
footprint further.
The Operations Executive / Sr. Operations Executive will be responsible for ensuring service
quality technician capability material readiness and compliance through hands-on
supervision audits and performance monitoring across assigned service areas.
The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as
part of a multi-functional team and this involves collaboration with the internal team and
Ensure availability of trained & certified technicians as per guidelines.
Coach technicians to improve service quality retention and SOP compliance.
Conduct daily stand-up meetings; communicate safety & job-specific instructions.
Ensure availability of tools materials and proper stock management as per SOP.
Monitor SCP usage troubleshoot issues and provide refresher training.
Ensure Partner Kit & on-site documentation are contractually compliant.
Conduct customer visits/week (Surprise Route rides Audits Complaints). - based
Maintain grooming standards and service quality of assigned technicians.
Ensure data entries in iCABS during manpower gaps to meet branch KPIs.
Approve technician conveyance; ensure STT and route plan adherence.
Ensure RPCI SOPs are complied with and any deviations that are necessary should
be adequately approved in advance.
Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).
Execute 1 TPA 1 development plan annually per technician.
Analyse & resolve service delivery issues; ensure timely complaint resolution with
Monitor technician-wise CO trends; skill-up underperformers.
Ensure audit non-conformity closures (internal/external).
Track material usage vs. SRF/SOW; highlight deviations.
Maintain stock levels aligned with APL and reduce near-expiry wastage.
Drive service & product leads through coaching and on-the-job support.
Monitor service productivity efficiency and input costs across sites.
Support grievance handling leave planning and team discipline.
100% completion of PMI Pest Audit
Technician Capability Development
Complaint Resolution & Root Cause Analysis
Customer Visit & Audit Coverage
Competencies (Skills essential to the role):
Analytical and problem-solving ability
Effective communication skills
Proactive planning and organising
Technical knowledge of pests service processes chemicals and equipment
Educational Qualification / Other Requirement:
Chemistry Zoology or Agriculture
Prior experience in pest management or service operations is preferred
Proficient MS-Office / G-Suite
Role Type / Key working relationships:
External team- Customers and Customer representative
Requirements
Do you have what it takes If you want to be considered for this role you will need:
Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
Benefits
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About Company
Protecting People. Enhancing Lives. Preserving our Planet."Il nostro scopo è migliorare la qualità della vita delle persone nel rispetto del pianeta attraverso l'erogazione di servizi volti al mantenimento di un elevato livello di igiene e sicurezza nelle strutture dove lavorano o pas ... View more
