Systems Engineer CXP Production Support & Automation
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Job Location:
Irving, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
At Radiant Digital we provide IT solutions and consulting services to help government agencies and businesses in the USA Canada the Middle East and Southeast Asia. On the federal side we support agencies like NASA the Department of State (DOS) the IRS ACL ACF USDA and many others along with numerous state and local government agencies.
We work with industries like telecom healthcare entertainment oil and gas offering solutions designed to meet their specific needs. We focus on improving systems making better use of data and updating applications to keep up with changing markets.
We are looking for a Systems Engineer - Hybrid - Irving TX
If you are interested in applying for this requirement please do respond with your updated resume
Job Title: Systems Engineer - CXP Production Support & Automation
Location: Irving TX - Hybrid Schedule: Tuesday to Thursday onsite
Duration: 12 Months
Role Overview
Seeking a senior Systems Engineer with 10 years of experience supporting customer-facing order management monitoring and provisioning ecosystems in a large-scale B2B delivery environment. The role is responsible for ensuring end-to-end order flow integrity proactive system monitoring workflow automation issue triaging and operational performance optimization across CXP-based platforms.
The ideal candidate will have deep expertise in enterprise order lifecycle management Oracle-backed workflow systems production monitoring automation and operational support within high-volume customer delivery environments.
Key Responsibilities
Order Lifecycle & Workflow Management
- Support end-to-end B2B order lifecycle processes from order capture through provisioning activation shipment and service enablement.
- Monitor enterprise order workflows across Customer Experience Platform (CXP) environments and related backend systems.
- Validate and track customer orders pricing contract terms inventory availability provisioning status and activation workflows.
- Ensure continuity of digital and local order journeys within defined SLAs.
Monitoring & Operational Support
- Manage and monitor installed CXP systems supporting customer delivery and order management operations.
- Proactively identify workflow failures stalled orders provisioning issues and operational bottlenecks.
- Configure automated alerts and monitoring for critical order lifecycle milestones.
- Track application health workflow performance and operational metrics using monitoring tools and dashboards.
Provisioning & Activation Support
- Support provisioning workflows across systems including DVS backend and DMD platforms.
- Coordinate activation activities through Vision and Pass DB systems.
- Work with operations and fulfillment teams to ensure successful device shipment and service activation.
- Utilize workflow management tools such as Pega to support order reflow and issue resolution processes.
Automation & Reporting
- Develop and maintain automated monitoring processes dashboards and operational reports.
- Build reporting and analytics solutions using Tableau Looker Pega or similar tools.
- Create scripts and automation solutions to reduce manual intervention and improve operational efficiency.
- Analyze operational trends and recurring incidents to drive process improvements.
Issue Triaging & Incident Management
- Perform L1/L2 triaging for failed delayed or stalled orders.
- Identify impacted systems and isolate workflow or application-level issues.
- Coordinate with development platform infrastructure and support teams for issue remediation.
- Support root cause analysis escalation management and operational incident tracking.
Performance Optimization & Reliability
- Monitor application and workflow performance to identify system bottlenecks and optimization opportunities.
- Support system reliability initiatives including backup redundancy and operational stability strategies.
- Contribute to enhancement and optimization of operational support systems and processes.
Required Skills & Experience
- 10 years of experience in Systems Engineering Production Support Monitoring or Operational Support environments.
- Strong experience supporting customer-facing B2B order management and delivery systems.
- Deep expertise in enterprise order management provisioning and workflow lifecycle processes.
- Hands-on experience with CXP systems including CJCM DBS DMD OM or similar order workflow platforms.
- Strong knowledge of Oracle backend systems and enterprise operational environments.
- Experience with provisioning and activation workflows across enterprise platforms.
- Proficiency with monitoring and reporting tools including Tableau Looker and Pega.
- Experience building automated dashboards operational alerts and monitoring solutions.
- Strong scripting and automation experience for operational efficiency improvements.
- Strong analytical and troubleshooting skills with experience in issue triaging and root cause analysis.
- Experience supporting high-volume production systems and SLA-driven environments.
Preferred Qualifications
- Experience supporting telecom enterprise hardware or customer delivery operations.
- Familiarity with inventory validation compliance checks and provisioning orchestration workflows.
- Exposure to ITIL-based production support environments.
- Experience working within enterprise-scale operational ecosystems.
Tools & Technologies
Monitoring & Reporting
- Tableau
- Looker
- Pega
Order Workflow & Provisioning Systems
- CXP
- CJCM
- DBS
- DMD
- OM
- DVS
- Vision
- Pass DB
Backend Systems
- Oracle
Automation & Scripting
- Process automation
- Operational scripting
- Workflow optimization tools
Work Allocation
- 60% Monitoring and automation of systems and operational workflows
- 25% Issue triaging and production support
- 15% Automation and operational efficiency improvements.
Required Experience:
IC
