Account Director

The Role

The Senior Strategic Account Manager supports the successful delivery of marketing programmes by coordinating crossfunctional teams managing client relationships and ensuring work is delivered efficiently on time and to a high standard.

They apply strong marketing knowhow agile delivery principles and effective communication skills to help drive measurable outcomes for clients and the business.

This role focuses on the daytoday management of accounts prioritisation of work and ensuring delivery teams are supported to meet agreed objectives and optimised in alignment with customer needs and commercial goals

Responsibilities

1. Delivery Leadership & Operational Management

• Define marketing strategies success metrics KPIs and measurable outcomes
• Oversee the planning coordination and delivery of marketing initiatives.
• Translate client requirements into clear briefs delivery plans and priorities.
• Track progress risks and dependencies across marketing squads.
• Use insights and analytics to support optimisation of campaigns and activities.
• Ensure delivery aligns with agreed KPIs timelines and quality standards.
• Maintain clear documentation reporting and delivery governance.
• Support proposal development and new opportunity shaping with a strategic lens
• Monitor project utilisation and support efficient delivery escalating profitability or resourcing concerns as needed

2. Client Relationship & Account Management

• Lead and manage key client accounts ensuring satisfaction growth and delivery excellence.
• Manage daytoday client relationships ensuring a responsive and solutionsfocused service.
• Understand client needs and support the shaping of delivery plans that meet those needs.

• Provide regular updates reporting and insight to clients and internal stakeholders.
• Work closely with clients to uncover business needs shape programmes and deliver measurable value.
• Identify and pursue opportunities to expand client accounts and win new business.
• Influence senior stakeholders through clear communication and evidencebased insight.

3. Operational Excellence

• Oversee end-to-end delivery of marketing initiatives from ideation to optimisation.
• Define and track KPIs OKRs performance metrics and campaign ROI.
• Use insights analytics and testing to optimise performance and inform decisions.
• Manage dependencies risks and resources across squads.
• Align agile marketing delivery with organisational priorities governance and customer journeys.

4. Stakeholder Management

• Translate complex needs into clear deliverables and roadmaps.
• Facilitate workshops stakeholder alignment and planning sessions as required.
• Act as the single point of accountability during delivery.
• Role model an agile mindset adaptability and iterative ways of working.

5. Team Coordination & Ways of Working

• Coordinate crossfunctional squads to ensure smooth delivery.
• Support agile ceremonies team planning and continuous improvement.
• Foster collaboration clarity and shared accountability within the team.
• Promote consistent ways of working and help embed agile marketing practices.

6. People Support & Development

• Provide daytoday guidance to team members.
• Support skill development by sharing knowledge and encouraging best practice.
• Role model professionalism collaboration and positive working behaviours.
• Contribute feedback to support individual development where appropriate.
• Coach teams in agile practices continuous improvement and collaboration.

6. Culture Behaviour & Collaboration

• Promote a positive inclusive and collaborative team culture.
• Role model professional communication proactive problemsolving and resilience under pressure.
• Uphold company values and contribute to cross-team coordination.
• Work closely with product sales and strategy colleagues to ensure alignment across key activities.

Competitive salary Range plus bonus and excellent benefits package

Qualifications :

Requirement

• 10 years proven experience managing daytoday client relationships within a marketing digital consulting or agency environment.
• Strong background in B2B marketing with particular focus on the Media and Publishing industry.
• Experience coordinating crossfunctional teams to deliver marketing or customerfocused programmes.
• Strong background in delivery management including planning scheduling risk tracking and progress reporting.
• Handson experience working in agile or iterative delivery environments supporting ceremonies and ways of working.
• Ability to translate client needs into clear briefs plans and priorities for internal teams.
• Competence using marketing performance data and analytics to support decisionmaking and optimisation.
• Experience preparing client updates reports and documentation with clarity and accuracy.

• Exposure to account growth or identifying incremental opportunities
• Experience facilitating workshops planning sessions or stakeholder alignment discussions.
• Understanding of agile marketing customer journeys and performance optimisation processes.

Behavioural/Soft Skills

• Strong communication skills with the ability to adapt messages for different audiences.
• High level of organisation and attention to detail.
• Comfortable working in fastpaced multitasking environments.
• Collaborative approach with the confidence to escalate risks early.
• Proactive solutionsfocused mindset aligned to client and delivery needs.

Upon employment employees should also have a sound awareness of the Companys Information Quality Environmental and Energy Management Systems.

Additional Information :

Diversity Equity and Inclusion commitments
Our commitment to sustainable and inclusive growth. As a socially responsible leader Talan continually invests in sustainable growth addressing both social and environmental challenges. We achieve this while preserving our core values and ensuring operational excellence for our clients. This commitment to excellence extends across all aspects of our Corporate Social Responsibility (CSR) initiatives.

For the past three years through our 360 approach to social and environmental responsibility we have been driving significant change and strengthening these principles within our corporate DNA. The solid foundations weve been building since 2021 are enabling our organisation to transform in a sustainable and positive manner.

Disability Inclusion 
We recognise that the diversity of legislative and cultural frameworks for supporting individuals with disabilities requires the implementation of specific policies and a unique approach in each country where the Group operates. Talan is committed to strengthening its involvement in promoting the inclusion of people with disabilities by implementing dedicated support systems and raising awareness among our teams on these issues.

WHAT WE OFFER
25 days annual leave plus bank holidays
Reward and recognition schemes
Flexible working
Private Bupa healthcare (subsidised)
Life Assurance (up to 4 times annual salary)
Matched pension contributions
Season Ticket Loan
Cycle to work scheme
Buy and Sell annual leave
Reimbursement of eye test and up to 50 towards glasses or contacts
Corporate gym rates
Employee Assistance Programme
Summer and Christmas parties along with monthly

Remote Work :

No

Employment Type :

Full-time